The Guardtower West

I have been a loyal customer of this card shop for years and have participated in every Lorcana set release since the game launched. For the past two years, customers who preordered these releases received the store's loyalty discount, so naturally many of us expected the same treatment for the newest set. This time, however, the store suddenly decided not to honor the loyalty discount on preorders. While that was disappointing, what made the situation worse was the inconsistent way it was handled afterward. It came to light that at least one customer was given the loyalty discount anyway. Once other customers found out, the store began issuing refunds to some people who had preordered. My brother and I went into the store together to ask about receiving the same refund. We purchased our products the same way, were in the same situation, and were making the request at the same time. The manager(Ken) told me I would not receive a refund because my name was not part of a previous conversation regarding the issue. Moments later, he approved the refund for my brother. I was left wondering how two customers in the exact same situation could receive completely different treatment. The issue is no longer about the discount itself. It's about fairness and consistency. Policies can change, but they should be applied equally to everyone. Selectively honoring discounts and refunds creates the impression that some customers matter more than others, and that's a disappointing way to treat loyal patrons who have supported the store for years. Unfortunately, this experience has significantly damaged my trust in the business, and I will not be giving them any more of my money.

Staff was extremely friendly and outgoing! My favorite thing about the establishment is how they were so kind to my 8 year old child. I have been to many different gaming stores in my life and this was the first one the first one that I felt appreciated and more importantly my children felt welcomed and important. Thank you guys so much! You rock!!!!

Pre-ordered item. Was told by staff they placed it after the pre order window was closed two weeks later, and that my order would be ready in a few more weeks. Asked again a few weeks later. They never placed the order. Asked again a couple months later. They never placed the order. I waited a total of nine months before I finally received a message saying my order was available for pick up. By then, I had already ordered and received the item I requested from a different store. Totally and utterly absurd.

Awesome store and customer service. Having two locations often means if you can find a game or item you are looking for they will have it and get special orders fast. We are lucky to have so many great hobby shops in town!

Very good game store with large area to play, but didn’t see a library for board games. Good selection of games, not crazy large but well worth a visit. Did not see a huge number of small board games. Warhammer and mtg well represented. Prices were VERY good with many five bucks less than what you would pay on Amazon. Very clean and inviting space.