Otaku Nation

I went a couple of days ago (as in about 2 weeks ago) and thought long and hard about this review. I don't want to be too hard since it is a small business, however, I don't want to lie. Pros: good selection, located in a good area, prices include sales tax, friendly staff, the small artist section is wonderful. Cons: higher prices than online, items don't have a set place, it's messy at times and difficult to walk through, used figures are too expensive. The day I went the store had a smell to it, it smelled somewhat musty. I'm hoping this is just an off day for them. As cool as the used figures they sell are, they are too expensive for what they are which is used figures. The figures are also covered in dust, which I think reflects poorly. Overall, the store is a good place to shop if you're in a rush to buy something, but I'd recommend online shopping if not, the prices are much cheaper.

Cute store.The trade in values suck 😭😭 do not trade anything in here. 115 for 23 mikus is absurd. AND IT WAS ONLY STORE CREDIT. I also will say the figure prices are pretty high, literally much cheaper online. Their prices in mind I know for a fact that if I was offered even 100$ more in cash they'd still make a huge profit. Overall, I wouldn't go to them for trades or if you want figures at a good price. Much better to look for the figures online or from sellers online. The store is very cute though, messy but cute!

I took my sister here for her birthday today and was really happy with the service; was greeted and asked if we needed anything. When we were still thinking over some options and looking at the figurines, they prompted us to look in the binder of what they had cataloged and in storage, they didn't want us to miss out on figs we might've liked! Great selection on plush, figurines, and tcg! I saw reviews of people complaining about the workers and owner not being welcoming, not being present, ect., I've gone here a few times and its far from it. I saw the workers organizing all the tcg cards and doing clerical/paper work all while being present and answering my questions about a dvd. The owner even chatted with us about the Nyan Neko Sugar Girls DVD I bought. There was complaints about the owner's dog being too aggressive. I would have never known there was dog there until it barked once, he kept to himself. So not sure what that review was on about? Anyway, love the place, can't wait to do another splurge there for my anime hobby needs! (ﾉ◕ヮ◕)ﾉ*:･ﾟ✧

Best store ever! They have an excellent selection of Hello Kitty and Sanrio. I found an adorable hello kitty locket, it comes with two charms you can pick out! I also found a hard to find dvd set of an anime I love. The prices were very reasonable. The gentleman who checked us out was super nice, and he even gave me a recommendation for another anime that was similar to the one I bought! Highly recommended!

This was an attempt to try and add a new store to my places I go to game. I participate in a game that requires an app from the manufacturer to register for the events. This process works successfully for a half dozen other stores I already frequent. Otaku nation runs into two issues here. First the information in their app listing is scarce (which if they are running evens as the manufacturer recommends would not be a problem) However even the start time for the events does not reflect in the app when the event actually starts. In the app the start time was listed as 5 however they started the event at 4 when they open the doors. This too would not be a problem if it was listed in the apps event page. The reason the store gave for this discrepancy was "Bandai has not given us enough product to run the event at 32 which we listed." They then critiqued that i should see their discord. This is can be unreasonabe because as a new customer the knowledge of events needing discord interaction is nigh impossible to know (once again more details in the app event listing could rectify) and already turns down a new customer. There are two very easy ways ways to rectify this 1) don't list 32 event particpants list less based more off of a realistic expected product vs store occupancy. You can always add people after the fact a concept of under promis over deliver making possible down trodden customers feel accomplished because they were able to get in on an event they may not have been able to, 2) If you are shorted on a product have everyone who registered through the intended means attempt to show up on time then go threw the list in order and explain how the event was properly supported. Both those ways let you be responsible in how you treat people and are respectful to your customers. Now if this was the first time this company shorted materials for a new product it would be one thing but this is a trend they have had for a while now. Now instead of being the distributors fault for improper distribution now its Otaku's fault for setting unrealistic expectations. Further more the customer service was poor treating a new customer as it was as much their fault for not intrinsically knowing how they deviate from standar operations when they do not list their events correctly or fully. I hope this was helpful in choosing your gaming store and I hope you have an amazing day if nothing else.