Great Escape Adventures - Ithaca

Came here to get some Magic product and they had no coins so I got charged an extra 80 cents, they litterly told me I pay an extra amount or don't get what I was there to buy. Not the workers fault but the store owner. Whoever owns this place should get coins or make a better system that dosent SCAM people.

Just bought 4 Gundam TCG Phantom Aria GD04 expansion packs and 1 Dragon Shield Classic Clear Matte Standard 100 pack and my card was charged for $52.33. I did not pay attention to the price because I was chatting, and I did not ask for a receipt... I called the store to see what cost so much, and they are listing the expansion packs for $8.99 a piece (MSRP is $5.39.) Apparently this store is grossly up-charging certain items, so buyer beware...

Christmas money lost. I have been emailing one of the owners - Ken - for roughly three months now regarding a defective item. This is neither a rare nor a big-ticket item, but a ~$20 "Bop it!" memory game. It was a heavily used floor model that already had a high score of 46 correct responses. But my son really wanted it and used his Christmas money to make the purchase on December 29th. It stopped working on December 30th. After having no luck with changing the batteries and searching for solutions online, I returned the item, along with the original purchase receipt to the store on December 31st. The very same associate who sold us the item told us that neither an exchange, store credit, nor refund was possible. Insane! My son played with the item for one day before it died. Knowing you will receive a prompt refund for a defective item is one of the most basic components of consumer trust. While Ken has promised to contact the manufacture for a replacement, I have no indication that any such action was taken over these months. And I would argue that the vendor of a defective item should not overburden the customer with such ridiculous wait times for reimbursement. Be aware of what you are getting into doing business here.

I wandered into this shop not long before closing, I hadn't checked out the mall much and was pleasantly surprised to see a games store like this so close to home. The gentleman at the counter was an absolute delight, friendly, and informative. They have a decent variety, a little bit of everything for everyone, and a good selection of dice for being a relatively small shop. Naturally I plan to return. It's such a delight coming across a gem like this in what otherwise was a nearly dead mall.

The store is very big, and all the employees are very friendly. Joey the manager there is a great guy. Always makes me laugh.