Grandmaster Games - Boulder

Great shop! Friendly staff, good selection and fair prices. I recently sold a large collection of Magic the Gathering cards here and was thrilled with the pricing. Check this place out!

Great store and service. Had a wonderful time stopping in and finding a good gift. Was even offered a gift box and tissue paper!

Great store! Shopped there when I lived in Boulder and now buying from them on Manapool now that I’ve moved away. Thanks for always being awesome!

The one good thing I will say is I like the owner he’s not the issue and is always very kind and helpful. Every other time he’s not there the customer service is horrible. It doesn’t really matter who but it’s the same few people and I know they know who they are because in the reviews it clearly shows that and also word-of-mouth at other game stores i’ve heard a few mention how poorly we’ve been treated here. We only come here as a last resort for when we really need a card because of how you’re treated every single time. this last time we just are done. There’s not even a point anymore and I’d rather pay shipping online and buy the cards that have to deal with the attitude and treatment we receive here. I get searching for cards and things like that is annoying sure but you chose this job for a reason.. you knew what you were signing up for and I’m sure that’s not the only thing you do so don’t act like you’re going to just explode when people ask you to look for five cards…. anyway, To the owner, I get these people I’ve worked with you for years, but honestly, it would be refreshing to see new workers that actually enjoy their job and actually enjoy doing what they do and not give you a death glare or a silent treatment when you’re just asking for help.

Limited selection, poor customer service, and overpriced items. I recommend checking out other gaming shops in Boulder. This store claims to offer hassle-free returns on unopened items, but they didn’t honor that promise. I drove from Denver to buy a few board game miniatures. When I got home, I opened one box and realized the miniatures were unpainted—surprising, given the price was higher than most places selling the same item. At this price point, I thought these were the painted versions. I reached out about a return and was told the owner, Charlie, would handle it later that day if I came in after 2pm. I drove back (all the way from Southern Denver), but he never showed up. The staff was rude and only offered 50% back, even though the box and item were in pristine condition. The only thing I did was gently remove and reattach a small adhesive seal—no damage whatsoever. It looks the exact same as it did when I purchased the item the day before. Advice to the owner: If the product and packaging are in the same condition as when sold—especially within 24 hours—a full refund should be standard. This is the policy you advertise above the cash register and you didn't honor it. Bad experience. Shop elsewhere.