GameStop - 943 - Temecula Commons

Would not answer the phone no Matter what

Update: July 2026 (see below for prior review (still 5/5 star!): This GameStop is still amazing. The manager recently changed to Greggory, who has been fantastic. In the past two months I have had a handful of order pickups, trades, etc. I was on a work trip and received the wrong game from Gamestop.com. The price difference was $50+. I called the store while away and Greggory let me know that they would take care of me. Once I returned, he remembered our phone call and it was one of the smoothest transactions. Few weeks later I came in to pick-up a pre order. He chatted with me, another customer, and helped a parent picking up a game for her son that required an SD card. Fast forward to today, he remembered me by name, helped me with another trade and an online-order pickup. It's nice to be remembered as a long time regular, and I appreciate it! This GameStop has always had great employees and they continue to make me want to return. ---- Old Review I've been coming to this GameStop for around two decades. Prior employees like Larry, Krista and Tiffany made so many great childhood memories with my parents and extended family members. Over time the staff has changed and they continue to be great. Greg (the current manager), is fantastic. I've run into him at his other location and he is always great to talk with. Audrey has been super helpful in the past, and Nero helped me out last night & it was on of my favorite interactions at a GameStop in a long time. Physical media may be on the decline, but I always look forward to shopping at this GameStop in Temecula. As a collector, their recent addition of the retro wall is nice, and I hope people continue to trade and buy pre-owned games for more to choose from. Be savvy, track trade values and promotions. Use discounts like the $5 off monthly membership and buy 2 get 1 free deals. GameStop has good deals, you just need to know how the system works. They have paid me more then I would make on eBay sometimes and while it is in store credit, I am always buying the next big game from them. From a long time customer, thank you for the memories & experience.

Worst customer service I’ve ever experienced

Jesenia provided great customer service, answering all questions that I had.

I had a great experience going to this Gamestop today, Jesenia had amazing customer service! She assisted me with an order, was very knowledgeable/friendly, and was super helpful. She's super personable, and she helped me complete an order that I originally planned on buying elsewhere. Thank you!