GameStop - 7796 - Kriner Plaza

The manager in the kilt was very rude about memberships and warranties. The employee that was actually helping me was nice about it but the guy in the kilt kept intruding saying the only reason his employee is hired and the door is open is due to memberships and forcing it onto me. This isn't the first time, but it certainly is the last time because I cannot deal with the level of unprofessional behavior in management here. The kilt manager is beyond rude to be in the position he is in and should never interact with customers.

Very helpful since we new little about the the new games.

Great they had the gojo statue and a huge spot for Pokémon love it!

Great place to pick up video games chat with employees and I think it's great the people still go there to play cards people like to say a lot of negative stuff about GameStop but I've never had a problem when you realize that it's gone then you're going to regret it so please just enjoy buying your video game consoles collectibles video games and pokémon cards and a lot more and always enjoy your day

I want to share my full experience at this GameStop location because I think it’s important for families and collectors to know what kind of treatment to expect. The day before this store was set to restock Pokémon TCG Journey Together packs, I asked an employee named Zack if there was any way I could buy a pack with the Lillie artwork on it. I explained that I am a huge fan of the character and that it would mean a lot to me to get at least one pack with her design. Despite there only being four pack arts total, I was told flatly that packs are handed out at random and that “we’re not looking for one for you.” Because these products sell out so quickly, I showed up very early the next morning—around 8:30 a.m. for an 11:00 a.m. opening. I was second in line behind a very kind family: two women with their young boys. While we waited, we talked, and I shared that I was hoping to get a Lillie pack. They were understanding and even told me they’d happily swap if they pulled one. Around 10:30, Zack arrived to unlock the door and already gave off the impression that he was doing everyone a favor just by showing up. At opening, he announced that customers would be let in one at a time. The first lady went in with her son and came out happy with their purchase, though no Lillie artwork. The second lady then went in with her son and returned saying they had gotten a Lillie pack, which they offered to trade with me later. When it was finally my turn, I politely asked Zack if there was any chance I could get one pack with Lillie on it. Instead of simply saying yes or no, he questioned me in a mocking way about why I wanted it, making me feel like I was unreasonable for having a preference. I explained that I love the character and would be perfectly happy with just one pack. He then told me that the only way he would consider giving me one was if I signed up for GameStop’s Pro membership—which directly benefits him. When I declined, he accused me of being “malicious” simply because I had made a harmless trade agreement with the family outside. He then deliberately avoided giving me a Lillie pack, treated me disrespectfully throughout the transaction, and even followed me outside the store afterward. This was an extremely unprofessional and uncomfortable experience. Pressuring customers into paid memberships in exchange for fair treatment, insulting their personal interests, and following them out of the store is not acceptable behavior for any employee—especially at a store where families and children are regular customers. I’ve been shopping at GameStop for years and have always loved the community aspect of collecting Pokémon cards. Unfortunately, this experience left me feeling disrespected and unwelcome. I strongly believe that customers deserve to know when employees behave this way, because silence only enables it.