GameStop - 6765 - The Promenade

I am extremely disappointed with the customer service I received yesterday from the manager of the Hillsborough and Bridgewater GameStop locations, Joe. Based on this experience, I believe his conduct was highly unprofessional and inappropriate for someone in a managerial position. At approximately 11:15 a.m., shortly after the Hillsborough store opened, I called to ask whether they had the Pokémon Pikachu promotional card that was released today. I was nearby and specifically called before driving there to confirm availability. The employee told me they did not have the cards, so I drove approximately 25 minutes home. Shortly after arriving home, a friend told me she was at the Hillsborough location and that they were, in fact, distributing the promotional cards. She explained that she had called the same store at approximately 11:20 a.m.—just five minutes after my call—and was told they had the cards available. She and another friend were subsequently able to obtain the promotional card from the store. I also verified that she had called the same phone number to ensure there was no confusion about the location. I called the Hillsborough store back and explained that I was frustrated because I had specifically called before driving home and had been told the cards were unavailable. Rather than acknowledging a possible mistake or apologizing, the employee insisted that they “didn’t have any” and claimed they “didn’t sell any to anyone today,” despite my knowing that two friends had just obtained the cards from that same location. At that point, I asked for the manager’s name and was told it was Joe, who was working at the Bridgewater location. I contacted Joe shortly afterward. When I asked to speak with him, he confirmed that he was Joe. I began explaining what had happened by saying, “Hi Joe, I called the Hillsborough store earlier…” Before I could finish, he interrupted me and asked, “Is this about the Pikachu promo?” I said yes and attempted to explain the situation, but he repeatedly interrupted me and stated, “The card is first come, first serve.” I understand that the promotion is first come, first served. That was precisely why I called the store before driving there. I was trying to explain that I would have gone to the store immediately had I been accurately told the cards were available. However, Joe continuously spoke over me and would not allow me to finish a sentence. He then stated that he was busy with customers and “not taking complaints,” before hanging up while I was still speaking. He did not offer to speak with me later or suggest that I call back at another time. Approximately ten minutes later, I called back in the hope that he was less busy. The phone was answered and immediately disconnected. I called back once more because I was unsure whether it had been accidental. Joe answered and stated, “I’m calling the cops. This is harassment.” I explained that I was simply trying to speak with him because he had hung up on me and had not allowed me to explain the situation. He then hung up again. I did not call back. I am extremely disappointed by this interaction. I have never experienced this level of dismissive and disrespectful behavior from a customer service representative, let alone a store manager. I was not demanding that I receive a promotional card or asking for special treatment. My concern was that I had called the store specifically to verify availability, was given inaccurate information, and then was treated disrespectfully when I attempted to address it. Regardless of the circumstances surrounding the promotional card, customers should be able to expect accurate information and basic courtesy. The way this situation was handled was completely unacceptable and warrants management review. I thought the prices were bad, but apparently the managers communication skills & their treatment of customers are far worse.

Red carpet service provided by Joe, Josh, Angel, Don, Kevin and the entire team at the Bridgewater NJ location. They helped me track down a game and went above and beyond. Amazing experience and customer service all around. Highly suggest this location for the selection of Switch games and retro in general, not to mention the superb staff! I will definitely be back. Thanks again!

I dont want a membership, its not funny to harass me to buy a membership .. Joe talked his way into this low Star review, I also called Corporate,. think its about time someone replaces Joe! Dont waste your time at Bridgewater Game Stop, 👋 👋

Was very excited that this location was open as a fan of Game Stop. Customers service was excellent. The store was well stocked and was packed with people. Glad to see this store is still going strong. Will definitely be back to support them.

I'm not really sure if the other reviewers have the right location but the GameStop here in Bridgewater has always been phenomenal. The collection of games that they have was reasonable but their customer service is excellent and superb. One employee that really stood out and really helps me out was Nick. Nick 717488 has done a phenomenal job representing GameStop as his customer service skills is phenomenal. Nick has always gone above and beyond to help customers in presenting different options so the customer is not just stuck with 1 option. Thank you Nick for being awesome I think I found myself My favorite GameStop location