GameStop - 6749 - Delta Center

I had an issue with an online order and unfortunately wasn’t getting anywhere with the corporate office. I reached out to the manager at the Delta Waters location in Medford, Oregon, and thankfully he was able to help. Elisah did a fantastic job getting to the bottom of what happened and went above and beyond to make sure I was taken care of. I truly appreciate his dedication and the excellent customer service he provided! GameStop sincerely needs more managers like Elisah—managers who actually care about their customers. Thanks to him, I’ll definitely be back to this location, and I’m grateful to have him there!

Every Gamestop I have been to absolutely rock's, I love this store, , , , Gotta go, gotta catch'em all

Had a great experience at this store. Robert was very helpful and knowledgeable helping me find what I needed. So glad I stopped by. Will be back. :)

I would have loved to give this store a chance. I was really looking forward to seeing their selection and browsing for new games. But, they couldn't be bothered to open at their scheduled, posted time. 11:00am came and went. Then 11:10, and their curtains were still down, the store never opened, no signs of life. So, I left. It's no wonder they are closing locations; I'll be doing what so many others are - shopping for digital versions of the games I want.

This review is really late, and I am posting this so long after the events. I’ve been a loyal GameStop Pro member for years, accumulating a substantial amount of points well more than there average customer. Had well over 800k lifetime points last time I checked over a few years. I still had around $40-$50 worth of points left to spend on my account before running into issues with this particular location. At this time, GameStop had been making changes to the Pro Membership system, changing their policy and reward systems. I was given false information by an employee regarding when, or if, my points would expire, how/when I can renew. Trusting their word, I didn’t worry about my points, only to later find out that my membership had expired along with all of my points. I wasn’t as upset about the money itself, but it’s the principle of being misled, especially as a long-time customer who spent far more than the average shopper. I renewed my membership with the same email and phone number, hoping my points would be reinstated, but they were lost for good. To make matters worse, about a year after buying a PlayStation 5 at this location, I returned to purchase another one as a Christmas gift for a family member. Despite the ps5 no longer being scarce and plenty of stores having them in stock, I was told by a staff member that I couldn’t buy a ps5 due to a “limit of one per person.” This was surprising, especially since it had been nearly a year since I purchased the first one. The staff member was unhelpful and dismissive. Fortunately, I went to the mall location and bought the PS5 there, where they told me there were no limits in place. The mall location was far more accommodating and pleasant to deal with, which really highlighted the difference in customer service. In summary, I won’t be renewing my Pro membership after it expires. My experiences with this particular GameStop location, from the false information about my points to the poor customer service, have left a bad impression. I’ll be taking my business elsewhere from now on. Thanks to anyone who takes the time to read this lengthy review!