GameStop - 6644 - Cape Girardeau

I buy retro games and sporting cards from here and have always had a great experience, Heaven and the others on the staff are always very friendly and helpful! Gamestop shouldn't be knocked for their deals on retro games, they are always priced as good or better than most anything you can find on eBay or marketplace now. In general just a big local feel for a retail chain, would recommend!

Always helpful. Great customer service and clean atmosphere.

Deserves negative stars... I purchased a refurbished Xbox from gamestop.com 2 weeks before christmas on december 12th 2025. it was $250.00. They took the money out of my account immediately of course. I was given a 1-3 business day delivery date, a tracking number and order number. The package never left the warehouse. When I checked the tracking number it said the sticker had been generated but the package was never given to FedEx. So I called. I was told that I was correct. That the package never left. They even checkd with FedEx that it was never picked up from the warehouse. I was given 2 options. #1 to have a different xbox sent out or #2 to get a refund. I was told that the refund would take 7-10 business days. Or to have a new package sent would take 2-3 business days for investigation and then 1-3 business days to mail the new package. I chose the new package because at that moment it had plenty of time to make it be for christmas. (It was meant to be the main gift for one of my 3 children). The 3 days for investigation went by, I called back to check the status. I was then told that I was wrong, that the investigation time actually takes 3-5 days. I told him I had picture proof of their website saying 2-3 days for investigation. Thats when he told me that they had an overwhelming amount of business for the holidays and that they had changed there policy 2 days before that to say 3-5 days for investigation... there was nothing he could do, wouldn't even let me speak to a manger. At that point I was done. I said just give me my money back. He said ok, we will start that investigation process. He said 3-5 days for investigation 7-10 days for my refund. Yes I was dumbfounded that they needed to start a new investigation process. But what could I do othere than wait. So I did. I called back after 5 days and was told that I was still under investigation i asked why? That it had been 5 days. I was told that there is no way to know how long the investigation process would take. That I should not have been given a time frame, that it could take "long time".. I asked to speak to a manager every time I called and was denide but this time she said she would put me in line to speak to a manager that they would call me that day. That call never came. It has been almost 30 days since I made that $250 purchase and I still have nothing to show for it. I was lied to by every person I spoke to. I was straight up hung up on several times. Its just crazy how a company can just steal from you and have no repercussions. What they dont know is I have all the proof, screenshot, recordings, emails and text proof from FedEx. Will never purchase from gamestop again and I am telling everyone I know what happened so it wont happen to anyone else.

This not per say for the store but for the customer service on the service line. I got charged twice for the same thing 5 days apart from each other and the second one has been pending for almost a week. Literally nothing my bank can do if they won't send a fax that says my money will not be charged so I can get it back. I needed that money for a bill and I budgeted perfectly. . . Until being charged double for an expensive order on the website. My money is now in limbo and I have no way to get it back. Thanks

It's time to tell the truth about GameStop. It's time to stop acting like they're some bad company that scams customers! This location runs amazing deals and you always get more value here than you do at Walmart or Gaming Grounds. They run a lot of deals on buy so many pre-owned games get 1 free which is amazing! And the games are always in amazing condition! I love going to this location whether it be to look around or actually buy items. Thank you GameStop!