GameStop - 6562 - New York

Garbage customer service here. They didn’t have any bags so didn’t have the ability to lug out large products. Asked to cancel the in store pickup order so I could just reorder to the house which they refused to do. Spent 30 mins shopping elsewhere just for a bag large enough to pick up the item.

I would give no stars but I have to rate it somehow. They don’t answer the phone for shit even though the store is always empty and barely gets packed with people. How do you expect customers to come into this place of business looking to trade-in just to find out the system is down. No one wants to waste time, money, or gas just to get turned away due to the store’s faultiness. LEARN TO PICK UP THE PHONES IT IS YOUR JOB!!!

Walked in to ask a question about a preorder bonus. The employees were super helpful and left a very positive impression on both the store and the gamestop brand as a whole. Definitely more likely to go back in the future, thanks again!

The staff at the GameStop near Union Square consistently display some of the poorest customer service I have encountered in any retail environment. I have visited many other GameStop locations where employees were professional, courteous, and genuinely helpful. However, after approximately five visits to this particular store, the experience has been consistently disappointing. With the exception of one associate named Montante—who, about six months ago, provided excellent assistance in helping me choose games—the service at this location has been subpar. The manager, along with a tall blond employee who appears disheveled, unhoused and exhibits poor customer service skills, have repeatedly shown a lack of professionalism. On several occasions, I have seen them fail to make eye contact with customers or engage meaningfully when asked about games or gaming systems. During my most recent visit, I asked about the price of a game that was placed on the pre-owned shelf. The employee told me the game cost $30. When I asked, “That’s the pre-owned price?” he responded that the game was new. When I then asked if a pre-owned copy was available, he replied sarcastically, “A pre-owned copy might not be the same price.” That, of course, was exactly why I was asking. This location would greatly benefit from a complete shift in staffing or management to ensure employees are willing and prepared to interact respectfully and effectively with customers. If such improvements cannot be made, it may be worth reconsidering whether this store should remain open.

Loved that spot! That location has always been MY GO-2-store. Its the store display, the warmth and vibe of staff in the store, the placement of games, statues, and goodies check it out you will not be disappointed. Below is a view of some of my collections and what i recently purchased.