GameStop - 6290 - Elizabethtown

Travis worked hard yesterday to get the system back up to find my pro membership and gave me a call back when he had it fixed. Great pulls on some vintage yugioh product.

This store stands out as my favorite due to its exceptional staff. Jessica, the store manager, has been an invaluable asset to the company. As I browsed the store, I was on the lookout for a Nintendo Switch 2. Fortunately, thanks to my pro membership, I received a discount and earned points for future purchases. Jessica played a crucial role in helping me realize the immense value of the pro membership. It’s a fantastic investment if you’re planning to make purchases and don’t want to spend a fortune. I highly recommend this store, not only because of Jessica, but also because of Kassss, Travis, and Jackson. They all go above and beyond to assist customers and make the shopping experience enjoyable.

The staff at this store are awesome! Travis in particular was extremely helpful in finding a collectible in-stock for me when I thought I had missed out. I am truly appreciative of Travis's excellent customer service - he definitely adds to the welcoming energy of the store and I can easily recommend this location to any shoppers reading this. Thank you!!

I am writing to formally express my dissatisfaction with my recent experience at the GameStop location in Elizabethtown, Kentucky. As a new customer entering the Pokémon card collecting hobby, I was excited to purchase my first Elite Trainer Box, which has a standard retail price of $59.99. However, I was disappointed to find that your store was selling the same product for $79.99—an inflated price justified solely by demand. This practice is indistinguishable from the behavior of scalpers and reflects poorly on a company that should be committed to fair and consistent pricing for its customers. In addition to the pricing concern, I found the customer service experience to be equally unacceptable. The employee assisting me, Jessica, became visibly irritated when I declined to sign up for the Pro Membership. Being told that I was “silly” for not enrolling was both unprofessional and inappropriate. Customers should never feel pressured or belittled for making a purchasing decision that does not align with a sales objective. When I voiced my concerns about the price discrepancy, I was met with a dismissive response suggesting I “check other stores.” This came across as passive-aggressive and dismissive, rather than an attempt to resolve or acknowledge a legitimate concern. This experience has significantly impacted my perception of your brand. Between the inflated pricing and the unprofessional conduct, I have little confidence in returning to this location or supporting GameStop in the future

You can't ever walk into gamestop without the workers blabbing about the dumb membership. Us customers want a simple browse and a simple transaction without someone yapping for 10 minutes about it and then proceeding to give the customers attitude because we don't want it!! Yes this is a experience I had at this gamestop and for any worker reading this i understand it's your job to yap about it, but NO MEANS NO. Let me purchase my stuff and leave. Thank you