GameStop - 6024 - Tulsa Hills Shopping Center

The slowest service ever. Came in knowing exactly what we wanted waited on 2 people in front of us for 30/40 minutes then took another 30/40 to help us and all we needed was one system and one game

Video game selection is great! It's hard to justify their prices on their tcg products, though.

The employees here at this, GameStop were amazing people they’re super nice and helpful. My problem is that the stench inside of GameStop is so bad.

I am submitting this complaint to formally document an unresolved billing issue and repeated failures in communication and follow-through by store management. I placed an order through the GameStop app after the system indicated the product was available in stock at my local store. During checkout, without my authorization or request, the system changed my order to shipping instead of in-store pickup. I went to the store in person to address this issue. The store manager advised me to purchase the same product again in the store, assuring me that the original online order would be canceled and that I would be notified when the shipped item arrived. I relied on this information and made the in-store purchase. I was never contacted, despite the manager’s assurance. When I later contacted the store myself, I was told the order could not be canceled unless I came in person, which I explained was not possible due to work obligations. The manager then stated that the system would automatically cancel the order within three days and issue a refund. Despite this, the order was not canceled, and I was charged twice for the same product. I attempted to resolve this matter responsibly by: Calling the store daily, with calls being ignored Visiting the store three separate times Contacting customer service, where communication issues and lack of understanding prevented resolution and I was incorrectly blamed for the issue

Anthony was a very good use of help. He answered my call from another state after my own state was very rude bout fixing a issue. He is good with customers and handles a situation like a professional. Thank you for helping out and trying to fix a situation that wasn't neither of our faults. Give the man a raise. He was very patient and was very respectful.