GameStop - 5482 - Shops at Abilene

I get y'all are a failing business but stop scalping Pokémon cards. If y’all are seriously down that bad just declare bankruptcy and close down. I’d rather pay scalper prices to some guy that camps outside Walmart all night rather than a billion dollar company.

bought a controller it had stick drift and i went to go get it exchanged white guy with ling blonde hair was rude about the whole thing, i got the new controller it was all dirty with dirt marks all over i cleaned it worked for about a month ish maybe more mid game controller starts messing up bad, i'am clicking R2 and it's looking up, never dropped it never did anything for it to get stick drift, plug it into my personal computer and it tells meh IT DOESN'T REGISTER AS A LEGIT SONY CONTROLLER, i don't got my receipt no more he kept it and it's been over the time to exchange so pissed, i better be able to get a new one FOR FREE smh worst experience ever called them today and basically told me i gotta buy a new controller horrible experience don't buy from these people

On May 7th, I entered the store to purchase my daughter some products she wanted for her birthday this weekend. I looked around and asked a store employee, with a beanie on his head and facial hair, the price of a pack of cards. He appeared to be disgruntled only saying its around $5 dollars, as I looked at the pack he told me that they were not cards, in which I already knew but since there was no prices on them I wanted to know. His attitude was he didn't want to be there. After picking out some items I stood at the counter ready to pay. One employee was tending another customer with a trade in Nintendo Switch. The beanie wearing employee saw me at the counter waiting and he went to put up items from the counter to throughout the store, nearly running into me. After close to approximately 10 min, maybe a little less he walks to the counter then turns around to ask if I was ready to pay. I told him yes, then I said, "You know what, I don't need your service since I have been standing here for a long while." I exited the store and he stated, "Have a nice day." I am disappointed in Gamestop in hiring employees without respect to their customers and losing another long time customer. I will no longer do any business with Gamestop and recommend everyone to do the same. They have rude customers (and not the first time I had to deal with this type of rude store employees). Gamestop owners I know you are reading this and I hope you read every review posted at every store. High prices, lack of professional employees, and poor customer service is gonna cause your at one time great business to collapse. You know how to contact me and if you do, I hope you are open minded to all of us that have to deal with this trashy Gamestop experience. Clean up your stores please!

Go in to make a trade in a full hour before closing as soon as I walk in they say they won’t be able to do it. They start the trade in anyways then tell me they can’t do it because I don’t have an original HDMI for the PS5. Horrible and some of the most lazy workers I have ever seen.

Male long haired staff member is six a rude condescending person. Three different people I know personally, and I, have had this grey cloud of a person give attitude and be rude off the jump. GameStop do something about him. Reading reviews I know it’s a regular occurrence for him to act like this. I will go back, and I will get his name. I will update this when I do.