GameStop - 5294 - Southfork Pointe

Looked at tons of retro games. I am glad to finally have some place to grab classics.

Went inside and was greeted right away. Service was fast and easy. Explains everything I asked about games and consoles. I will come again for sure

**I HAVE BEEN INFORMED TO CALL CORPORATE AFTER THE EXPERIANCE I HAD AT THIS LOCATION TODAY*** Posting this for the Pokemon card community that try to come to this store to buy cards during drop days. This has happened twice now.. My partner and I are trying to complete a master set between us and I come here when they drop pokemon cards for that reason alone. Alot of people know its hard being a collector in this market and after the price raise at gamestop, its going to be even harder but I came in today anyway becuase I wanted to get a couple etbs. My partner and I have a pro membership. On the door it said they had 19 etbs in stock and that pro members get 2 which is standard. I came and got in line at 3am becuase I wanted one of each of the etbs that were dropping today. When the store opened. The staff came out and told everyone since the line had gotten long that everyone, even pro members were only allowed to get one of each of what was on the list 🙄 and then when I got to the counter and asked what was the point in getting a membership of I cant get what they post on the door and the employee just looked at me and uttered "doesnt seem like anyone's pleased by these drops" and rolled her yes. I paid for what I could get and went to another gamstop up the road that was shocked this even happened let alone the this wasn't the first time Ive had this experience at this store. Im not a scalpers. Ill rip packs in the store if I have to to proove Im not doing this to resell and that we ate really just trying to enjoy this as a hobby... getting your hands on cards is hard enough... and im all for kids getting them first and everyone that was in line ahead of me had kiddos or were couples that were collectors and we were all talking about all that before they opened. Watch out for this!! The gamestop is went to after told me to contact corporate if you see any of this kind of stuff happening becuase the staff is likely hoping people just leave frustrated so they can get access to product. The employee running the door was also talking about how he was upset that he didnt get first dibs on stock as an employee and just found that out as he was a new hire. REPORT THIS KIND OF STUFF PLEASE!!!

While waiting in line to purchase Madden, the clerk, Jacob, appeared to ignore me and instead attempted to assist the person behind me. He did not apologize or acknowledge the situation and instead tried to justify why he spoke to the other customer. This created a very uncomfortable experience for me as a customer. The clerk also threw my ID on the counter, odd especially when paying for a game. Please provide customer service training.

What's cool about this location is...nothing. The people give off an overworked vibe - they don't want to be there so why would I? What is going on? Your main job is customer service - if you hate it that much, leave. I went to a second location thinking it's just this store but, nope - store 2 had a zombie working there too. I'm trying to spend money at these out dated remnants. Makes me welcome the days a robot is doing your job.