GameStop - 5234 - Village at Sandhill

Larger guy. Around 6 feet tall. White. Medium length beard. Had glasses with kind of thick black frames, like reading glasses. Shift took place during 1:15 PM, on April 27th, 2026. Store address: 461 Town Center Pl #2, Columbia, SC 29229. “You guys need to get the hell out of my store.“ “You can’t be behind the counter.” “I don’t care please get out of my store.” “Thank you.” The store was formatted in such a way that the items on the back shelf looked like they were made to be walked to. It was not clear that was space for solely behind-the-counter employees. It was an open floor with no ropes, no walls/half walls, or any indicator that was counted as “behind the counter.” Additionally, nobody was standing behind the counter when we walked there, further making it hard to see that area was off limits. That was the only part of the store that had headphones, versus the other gamestop layouts which have them on the right side of the store, accessible for customers to walk to. To top it off, we were barely behind the counter. We were nowhere near the register or any sensitive information or expensive merchandise. When attempting to explain ourselves, we got maybe two words out before he talked over us, persistent in us leaving the store immediately. He saw us for two seconds, and had his mind set that we were not going to be customers, but rather were up to no good. One final note, we never laid a finger on anything, we were solely looking around. Getting into the hypothetical aspect, this employee was on the phone with someone, seeming quite aggravated with the phone call. It felt almost like an employee taking his anger out on us due to someone else over the phone getting on his nerves. I’m sure this store has other great employees, who wouldn’t profile people who wanted to be paying customers. This one though, who may even be the manager (due to him saying “get out of *MY* store…”), has a complete lack of respect, and clearly had a power trip on us with no plausible reason or evidence for it.

One of the worst experiences… 1. My child purchased a trading collectable with his on money, after 5 minutes we returned to store to let them be aware this was incorrect purchase. Item was mint condition without opening and receipt, they would NOT allow us to return. Nothing was tampered - NEVER MENTIONED ANYTHING ABOUT RETURN POLICY, which the should mention prior to any purchase - shady business tactics - avoid ALL GAMESTOPS, will never earn our business

My experience was great I had a warranty on my controller and they replaced it. I even bought my Gundam model there. Kyle and Matt are very kind, knowledgeable, and down right awesome folks here in gamestop. I recommend this store to everyone in and out the area. Thank you soo much!!!! 💪🏾

Certainly bigger than the only other GameStop that seems to be left within a 30-mile radius of Columbia. (I may be wrong, saying there are only 2 left, but the company is closing many locations that were around. There used to be 6 in the same radius; now it seems to only be this location and Forest Drive left.) It certainly almost makes me regret buying a yearly subscription if all locations within proximity of Columbia will eventually close. The staff running the location are very polite, and seem to want to converse and make you feel welcome. The location attracts many people to come and try to purchase a variety of items; the location also seems to have become a pseudo TCG shop, but oh boy does gamestop surely suck at trying to be one. I know they have to sell products at a little bit of a mark up, but to sell products of various TCG's way above MSRP(like $60-80 above); its sad to see, cause i know people will buy it, cause many may not know they're being taken advantage of. Its funny that even the workers at the store even mention this, they mention they have no control of prices, but found it ridiculous that the prices were set as such.

The employee was super nice and had what we came for. unfortunately it was a skort trip, but to encounter a genuine nice guy is put a smile on my face. Thank you for that, and sorry I didn't get your name, it might be on the receipt if I still have it.