GameStop - 5080 - Riley Centre

Showed up 07 July 2026 around 1450. Went to use my $5 monthly reward for being a pro member and they told me I had to pull it up on my phone to use and they can’t do it on their end. Used this in May and the employees were able to pull up my information and use my $5 on my order. If I would have known that you’re switching to this I would have cancelled my whole family’s pro membership’s. Didn’t noticed how much price gouging GameStop was doing in pokemon cards. Booster packs cost $10 now. Anglo the white guy and the Latina lady weren’t to much help. I turned off the auto renew and if this isn’t change back gonna end my relationship with GameStop like Sony just ended its relationship with physical releases. A bunch of kids working not even wanting to look up stuff for the customers. Miss the old workers.

I used to really like this location until they let go that Sebastian guy. Genuinely the only employee they ever had that showed real care into his work. He got things done and was very knowledgeable on issues I needed help with. Now id be surprised if any of these people can even wipe their butts. A shame.

Seriously, I generally don't dislike this location. But I bought a new collectors edition of a game that not only was already opened but they put a reseal sticker on it in front of me that destroyed the box. Then afterwards they tried charging me for a warranty I didn't ask for nor did they mention. So not only did they devalue my game box but they essentially tried stealing my money.

In 2026, with Amazon delivering fast and digital downloads everywhere, brick-and-mortar stores like GameStop only survive by delivering outstanding customer service and a great in-store experience. That’s your final differentiator—yet you blow it with disinterested gamer millennials slouched behind the counter, denying simple product exchanges over a missing receipt and treating shoppers like interruptions. Friendly, knowledgeable staff ready to help should be locking in loyalty, not rigid policies and indifference. Corporate, fix the staff and the experience or admit you’re irrelevant and go fully online. You’re not worth the trip anymore

Well this is definitely my favorite gamestop of all time the employees are always super nice especially Ana! I love this gamestop because they always seem to be stocked with all my poke-needs! And fnaf lol but I would definitely suggest this gamestop for nice customer service, smiles, and product for any new collectors or people trying to find a gamestop or get stuff to add to their collections!!