GameStop - 5014 - The Foothills Mall

James helped me with a trade in and large purchase today. Made the whole process easy and simple. From his demeanor on the phone to his efficiency in the store James is a wonderful employee.

just want to say i went in for help with my ps5 and cody and james have amazing customer service ...everytime i go in there its always a goos experience but today they went far and beyond to help me just wanna thank you guys

The staff I met at this GameStop at the Foothill was extremely nice and helpful. I'm currently buying Xbox 360 physical games for my retro collection and the employees helped me with any questions or concerns I had. I want to give a personal shoutout to Kaden, Tyler, and Cody (the boss/manager) for helping me out and answering any questions I had about buying Xbox 360 physical games when I was at their store. I would highly recommend going to this GameStop location versus the other locations in Tucson and I will be coming back in the future if I need to buy more games in person. The attached pictures are the Xbox 360 games I bought at this GameStop.

Honestly a little sad. I have been going to this location since I can remember, when foothills mall was still open. Today I walked in to grab an Xbox One S pre owned and I opened the box and was not too happy. I got a white one that clearly hadn’t even been wiped down, and was owned by a smoker so I had to wipe off nicotine. The console controller didn’t match the Xbox which is fine because it was pre owned, but I was given a micro USB cable that doesn’t charge it and is 2 feet long. I then finally got to turning it on… nothing at all has been removed. I had to factory reset it, thankfully the prior owner didn’t have it pin locked. This was a really upsetting experience for one reason: I’m an agoraphobic person. My mom went to the store for me to get it. She asked multiple times if everything was in the box, and was told yes. I was on the phone with her. I’m sorry guys, but it seems quality has gone a little down hill at this location. I would’ve appreciated a thorough look in the box and a a wipe down on the console. I appreciate the price, but I could have gotten a brick if it had been a pin to sign in.

Called the store at 7:02pm on 11/18 and asked if they had a game in stock. He said they have it available so I let him know Ill be over in 20 minutes. When I get to the store at 7:23pm there was a sign on the door saying the employee stepped out and would be back at 7:29pm. This was NOT good customer service. The employee knew I was coming and would be at the store around 7:20pm yet he chose then to take a “break.” We drove extra just to stop at this store, this made the store loose a $70+ sale and probably a customer.