GameStop - 4853 - Northwoods Centers

Was declined a transaction at 8:55 trying to exchange my busted controllers. I walked in at 8:48 and one person was being helped and I didn’t get acknowledged but I was sitting at the front desk waiting for about 7/8 minutes and someone finally came up to me and then said they can’t do it because it’s going to take too long and they have to close even though they don’t close for another 5 minutes. You would think for being in their mid-20s working at GameStop that they would have some common sense for customer service and a failing business model can’t be redeemed when your employees suck. I’ll not be returning to this GameStop. Before even going, I called three times and nobody answered, so I feel like my time was wasted enough tonight

GameStop is a wonderful company in itself but the staff unfortunately are not the greatest... They do not answer the phone for hours and hours if not all day long. You can purchase a large order and they still will ignore the telephone very unprofessional would not recommend Amazon has better customer service...

It is a great Gamestop within the Tampa Bay area as i went to 3 stores on 4/27/26 and this one has a great selection of Switch games that I was looking for and the customer service was great as well

This location is always up-to-date on the most recent games, and the staff are always friendly when I purchase their products. I went multiple times for their limited-time events and materials. So far, I only have positive experiences with the location.

If you’re considering getting cards graded through PSA at this GameStop, do yourself a favor and send them directly through PSA instead. When I went to pick up my submission, 2 out of the 6 cards I had sent in were not mine. I was then informed that my two cards, worth around $500 total, had already been accidentally given to another customer who picked up their order before me. Dealing with this store afterward was a nightmare. I was promised compensation but communication was inconsistent and I received little to no follow-up. It took three months of persistent outreach on my end to get any resolution. This was one of the most disappointing customer service experiences I’ve had.