GameStop - 4716 - Shoppes At University Place

The sign on the door says the store opens at 11am on Thursdays. It is 11:15a and the door and gates are down and locked. The phone number also says the number is out of service. No explanation. Google says the store hours were updated a week ago. What gives?

Extremely rude staff and not updated hours. My boyfriend and I went at 7:40 when they close at 9. The gates were closed but the lights were on so he called. When he asked if they were open the guy that answered said “No. Thats why the gates closed.” and hung up. Ive never had a problem with game stop but I will never visit this location again.

Rude and unfriendly staff. While I was checking out I noticed that a protection plan that I didn’t ask for or approve was attached and I asked to remove that. The staff member replied condescendingly saying “I hate when people interrupt me while I’m speaking.” I was very polite and only asked to remove the plan, and I didn’t even talk over her, I waited until she was done. I wasn’t making accusations and I didn’t raise my voice or anything. At that point I should’ve cancelled the transaction and left, but I wanted the game so I continued. When I was done I asked for a bag and the staff said they didn’t have any. I don’t think that’s the fault of the staff, but what retail store doesn’t have bags? What if I bought a bunch of things and had no easy way to carry them? Every other GameStop I’ve ever been to in my life has had bags, so why doesn’t this one? I will never be returning to this store, and I’d recommend others do the same unless you want to be chastised for asking simple questions. Also, according to other reviews for this store, it appears everyone is having problems with the same employee.

I came to Wilmington and used my warranty on my new controller to get a brand new controller with no problem. They didn't try to stick me with some crap. I was in and out in 5 minutes.

So I went to this GameStop location to reserved a game and this was my first time visiting this location. During my first visit I reserved two games for my PS5 after being informed about one of them that sparked my interest by the heavy set female employee who I was impressed with for the knowledge that she had for the games I had interest in. The two games that I reserved for my PS5 were scheduled to come out on two separate days and after making the reservation, I was so pleased with the service that I said to myself that I was going to make this location my GameStop home because all GameStop locations aren't the same and the service that I received on this day was great. It was during my second visit when it was time to pick up one of my reserved copies was when my view of what I thought was a great store started to change. I became extremely frustrated after asking one of the 3 employees if an exception could be made for me to skip the line that was wrapped around the building with people in line waiting to purchase Pokémon cards for all I wanted to do was pick up my reserved game. I was told, "No", and had to wait in line for an hour just to pick up one thing. It didn't make sense to me of why two separate lines couldn't have been made to accommodate those that were there for things other than for Pokemon cards. Once inside of the store two out of the three employees were standing around talking doing absolutely nothing which inflamed me even more. When I had asked the question to skip the line at the time, one employee was standing by the door, the other walking back and forth to the back, and the last one behind the register. I pick up my reserved copy and then finally left. Prior to me returning to this location for my third visit to pick up my final reserved copy, I received a call from the store the day prior informing me that my copy was in and that I had 48 hours to pick it up. I expressed my frustration with the person over the phone about waiting in line to pick my one item and inquired about how to avoid running into the same problem. He in turn of course instructed me to come later in the day to have a better outcome. Following his instructions, I returned to the store for my third time and I was so thrilled that there wasn't a line causing me to breathe a sigh of relief and I was excited about picking my game. When I walked in, my bubble was busted when I was greeted by the grinch that stole Christmas who greeted me with a, "Can I help you", but in a tone as if I was bothering her. This was a female that I haven't ever seen before in the store standing about 5'9, dark skinned with shoulder length dreads, medium build, with no name tag, and dressed in all black. I wanted to ask if she was having a bad day, but her energy was so unwelcoming I didn't have the energy of wanting to go back and forth. She wasn't rude but wasn't providing the best customer service experience either, so I continued with my purchase and left feeling like a kid who just asked his mother to go to McDonald's after seeing the Golden Arches and was told "No", because we have food at home. Although I was happy to get what I came for, I left the store feeling some type of way. With that said, I guess all GameStops are the same because I've yet found one to show consistently with valuing their customers.