GameStop - 4714 - Westpoint Crossing

Came in right around closing time to resolve a fulfillment error from an online order — not the easiest ask. The associate was alone (his manager had just left for the evening), there were several people in line behind me, and he was clearly still getting his footing as a newer employee. Despite all of that, he handled everything smoothly, got it sorted in about four minutes, and was genuinely apologetic the whole time for how long it was taking — which, for the record, really wasn’t long at all. That kind of patience and effort, especially under those circumstances, doesn’t go unnoticed. This is exactly the type of experience that makes me want to go back to keep supporting a specific store.

So bad is really bad they didn't want to selling me a gta and I have 18 years and they hit me badly.

Made a couple purchases here and the staff is always on a bad mood or not happy to help no matter how polite I act towards them. Made a few pre orders, they state a date and it has been pushed back 3 times now. Called this last time to not go and whoever answered couldn’t wait to dismiss me as they always have an excuse for something and was rude with his tone, couldn’t even get a word out

Excellent customer service! The staff went out of their way to accommodate me, they were friendly and helped me find exactly what I was looking for. The item I bought was for a fraction of what I was going to pay online. The other item that they didn't have in stock, they were kind enough to not only find which of their stores had it in stock, but they also gave me a printout with the addresses and phone numbers of the stores that did. It even told me the distance from the store I was at, to each of the locations that had the item in stock.

Came at 950pm for Robucks card and there was a sign that she left at 745 and would be back in 15 min... the girl was at Five Below and a we waited not knowing she was the employee, she waited, hung outside until we got in the car, she proceeded to take out her key, hurried I side and locked the door immediately with all 5 minutes left... I knocked on the door and she just ignored me... horrible irresponsible people working there... I was just there for 2 $50 Robucks cards... she went shopping the last 15 minutes and still locked 5 minutes early.