GameStop - 4689 - Desert Palms Power Center

Tried to turn in a bunch of old xboxes and games, they couldn't operate their own equipment to check them. I wanted to get rid of the games and get store credit. In the end, the employees said I could get $43 as a non-member, or $48 as a member, and then pressured me to sign up for the yearly sub for $25 and it ended up coming out of my store credit, so the end total was just $23. I didn't want to pay for that, I'm not really a game store customer. In the end it was a waste of my time most of all.

The app said they had something in stock but they didn't when I got there. The employee said the app isn't updated. When I asked what would happen if someone paid for something in app to pick up in store and they didn't have it he said they couldn't give a refund but that the app wouldn't let you place the order anyways and told me to "try it". It doesn't take a rocket scientist to know if the app is showing something in stock it'll let you purchase it. I would suggest calling the store to verify they have it in stock before purchasing for store pickup because if they don't (according to the employee) you won't get the product or a refund.

I called this GameStop up to ask a quick question they were very knowledgeable. The lady was super friendly and I ask her if they knew of anyone that’s currently working that’s played granturismo and then jrone answered the phone and was able to give me some tips. Thank you jrone for helping me out. Then I called back to see how to spell drones name Mori told me he couldn’t tell me. They said they can’t give that information out. I asked mori if he was one of the managers and he said yes. And he said sorry about that . Just weird they can’t give the information out to customers on how a workers name is spelled for a review .

I bought 2 brand new controllers for my daughter’s PS4. She had 3-4 old ones that simply wouldn’t connect. Well, we couldn’t get the 2 brand new ones to connect either (even after following tips from a ton of videos). I figured there’s probably issues with the console itself and decided to go ahead and upgrade to a new PS5 as a late birthday/early Christmas gift to her. So I box up the 2 new controllers and my receipt and head back to GameStop planning to return them and pick up a PS5. The GameStop employee tells me that I can’t return them for full value, that the best they could offer is 25% of full price. Good thing I didn’t buy the damned extended warranty!! I understand it’s not the employee’s decision. He was perfectly friendly, but this policy is terrible!! I had those controllers for about 3 hours. I’ll try to sell them online I guess… GameStop, you’ve lost me forever as a customer. Now I’m on my way to BestBuy to pick up a new PS5.

Surprisingly professional staff. Always a great experience when i come here. Brandi is the absolute best. She is nice, welcoming and professional. She instantly knew exactly what I was talking about and had me taken care of quickly. She's very personable which made me feel welcome and comfortable in my environment. I wish every place i went to had someone like Brandi. Kudos to her.