GameStop - 4665 - Delaware Consumer Square

Trade in deal on for broken controllers was a great deal but the employee was not very welcoming. Doors were locked when I arrived and he seemed upset that someone had come in or that he had to do the trade in.

I recently stopped by the local GameStop in my area, the Delaware Ave, Buffalo NY location to trade in my old console for cash, and Christian was such a great employee! Not only did he accommodate me, he made me feel welcomed, informed and he was so helpful. I also got the opportunity to see him engage with other customers and his customer service is impressive and impeccable! I usually have a hard time with GameStop but this experience was refreshing! If you do stop in ask for Chris! 5 star service, I personally think he deserves a raise, or a promotion. It’s rare to find customer oriented employees who care about what their doing and are knowledgeable as well!

Looks like a lot of reviewers agree with me that the staff is rude. Have been in there a couple times and both times walked out in a terrible mood. They really turn a fun experience into an awful one. I felt extremely uncomfortable. I told them they were being rude and by their response it seemed they get that a lot. Will actively be telling people to go elsewhere for a better experience.

Gamestop has gone downhill so far, so fast. I tried returning an unopened console accessory 3 weeks after purchase with a receipt and because it was beyond their incredibly strict “only unopened items with receipts, 15 day return policy for accessories “ they were unable to accept it. Unable to offer store credit. Unable to take it as a trade in. It was an $80 item and the employee suggested I could sell it online and “maybe get $10 out of it since its unopened.” How ridiculous.

They made me do to a completely different store to trade in an item because the item was in the package still, instead of letting take it out of the package right there. I was forced to trade in at another store!! Complete ridiculousness, mind you I traded in the item in another store STILL IN THE PACKAGE!! Pat you really need to learn how manage your store!!