GameStop - 4473 - College Mall

Came in for an unexpectedly complicated issue. Lauryn and Clay were both awesome in figuring it out and going above and beyond. Thanks guys! Will be back

Staff was nice and the stuff there was very cool, I went here 3 times in 1 week!!

Update: I want to give a much needed update to my original review. I'm leaving the old review below. My friend and I returned to the store yesterday 05/12/26 and had a 10x better experience. The store still has the table and chairs as mentioned before but we could easily get past them. The original rack and shelving styles seems to have been upgraded some and this has been a tremendous improvement. The layout is still the same but we were able to see the entirety of the store this time. That may not seem like much to a lot of you but for us in the disabled community it means the world. I also want to thank the employee that was working in the store yesterday. He was quick at addressing us upon entering the store, was a huge help with checking a few prices, and more importantly to me I appreciated that he mentioned my previous review. I'm not sure whether he realized it was our review before I told him but either way I am glad he asked. He said that they took that review under consideration and have done what they could to help with the accessibility of the store. This honestly meant the world to me that not only was my review seen but it also made a difference. For that I will forever be grateful. ---------------------- Original post: I don't know the best way to say it but the store itself though is majorly in need of a new layout of sorts. So I use a rollator walker and a had a friend in a power wheelchair when we stopped in yesterday, 8/25/2025. We were able to enter the store and turn to the right by the first shelving. Then turning to the left to go past the wall with Xbox games. This first turn we had some trouble with a shelf in the corner. Then upon going past the side wall of games we then were going to turn left by the clearance rack and continue to the other side of the store. We had to completely do a U-turn to go back down and over. We would have went straight instead of turning around but there was an empty table with 6 chairs blocking the aisle. The aisle between the two racks had too little of room with too much hanging stuff we weren't sure if we would hit. So then making it to the other side we found a few games we wanted to purchase. I got the attention of the employee and he was very nice about getting the games and getting us checked out. Then it came time to leave and we again had to make another U-turn to go back the way we came. So that being said upon entering the store we could go directly left or directly right. We could make it to the end walls and then turn and go up. So imagine a very wide u shape. The racks in the middle were inaccessible and the table in the back blocked what could have been a decent walkway we could used. Accessibility I'd give 1★, employee service I'd say a 4★ but knock down to 3★ since we had to find a way to get to him to say we needed help. Was helpful and pleasant afterwards though. So overall probably a 2★

Sevin was fantastic in helping me trade in a box of old video games/an xbox 360/controllers towards my brand new switch 2! Thanks so much!

Love this store. Everytime i go the workers are super outgoing, helpful, and interactive. One even offered to give me a controller they had at home. If they don't have a game they will order it for you etc. I always find really awesome games at this location and they have some great prices. However I wish Mario party would go down in price a bit. Lol.