GameStop - 4302 - Hamilton Place

WOuld give 0 stars but can't... So I loved gamestop and I will not blame this store but the company for what just happened... SO I traded my switch 1 for a switch 2. I also bought a few switch 2 games. Was told it be in in 3 days... NO problem. Well they canceled my order online... I called customer service and they said well we will give you a refund... well problem is now I have no switch to play and if I want even a switch 1 I have to buy one for about 250 dollars for when they gave me 50 dollars for because trade ins are non returnable... They wouldn't even help when I called customer service they said sorry we give you refund... well that does me no good when I have a whole bunch of games I can't play and not even a switch 1 anymore.... This is cause they ran out of stock and any system should be able to be set up to prevent this from happening... but no I get punished cause their system screwed up.... no switch for me and all these games I bought that I can't play. They weren't able to try to offer any thing to make it better except to refund me the money I spent on the switch 2. I always kept going to gamestop over amazon but now at this point I can't go to a place that screws up and then forces the customer to suffer for their mistake.

I took my 8 year old grandson to the store to buy a pack of pokemon cards. I purchased a 10-pack of cards for $23.74. We exited the store and sat down in the food court so he could open his cards. The 10-pack of prepackaged cards only contained 8 cards. We immediately returned to the store and spoke with the gentleman who sold us the cards (less than 5 minutes after exiting the store). I asked if he could please allow us to exchange for another pack that contained the correct number of cards or if he would allow my grandson to pick 2 of the single cards they sell at no charge to make up for the shortage in the first pack we purchased. I was told that the shortage was obviously "packer error" but he could not correct the mistake since it was involving trading cards. I asked to speak to a manager. I was told that was not an option and I was referred to the customer service number on my receipt. I called customer service and was told that they could only support the decision made at the local store and that if the local store chose not to allow me to speak to a manager then they had to honor the store's decision. Obviously, GameStop's phone customer service representative's only task is to the support the bad customer service I received inside the store. I will not be going back to GameStop. I will not support a store that does not back up their products or support their customers with instore manager assistance.

PLEASE do not get any digital copy on a receipt I recently bought a nintendo game and entered the code but it never worked I tried atlesst 30 times in different ways and wouldn't work and the receipt printer sucks it's really hard to read the code and they even said I couldn't get a refund? Even tho it says on the receipt you can get a refund even tho I haven't used it and the worker was talking nonsense saying "contact nintendo himself" that wouldn't be worth it for a 15 dollar item What I would truly recommend instead is the gift card.

The manager at this store Ahmad did a fantastic job of making my most recent experience the best. He stays on top of the inventory so you won't waste a trip & made sure i got fair trade in value for older games. He's the man!

I dont normaly right bad reviews because most people working at these places are young but they really messed up this time with our order. They put our disk in a preowned box even when it was supposed to be a new game. We contacted them to see if it was a mistake as the cost difference of new and used games is thirty dollars. They told us that they just put it in a preowned box. Do better GameStop don’t be cheap