GameStop - 4297 - Main Place Santa Ana

This store gladly took my preorder for 4 Pokemon ETBs. I paid in full. Upon release day. They didn’t have any in stock and employees just kept giving me the runaround that they will get them eventually. Surprise, they never did get anything and when i asked for refund to original payment , they refused due to their 30 day policy even though they took preorders for stock they couldn’t fulfill. Management didn’t care, they refused to give me any contact information for regional manager or any email for me to contact. Beware of ordering anything Pokemon from GameStop. If

Whoever was there today around 12 o’clock and was wearing a green shirt gave me the worst service I have ever received. It was so bad I decided to cancel my transaction and drive 30 minutes away to another GameStop and sell it to their store. This guy’s name isn’t worth remembering, but his complaining and lack of customer service will always be remembered.

Made an order for pickup yesterday & they’re supposed to email when the order is ready. Instead I get an email today that my order was cancelled and the product is still available on their website. Now I have to pay more because I can’t use my GameStopPro discount because it was technically used on that purchase. And they don’t answer the phone here. Worst GameStop store ever.

Unreliable to be summed up in one word. I had a same-day delivery for April 19th. I made sure to order before the deadline. And it was not received. I call in the next day to be greeted and then put on an extended, hold when the representative returned. He informed me that it would just be pushed through to today. I asked him, what assurance do I have when I ordered same day, delivery and you did not make through on the promise. He proceeded to tell me that I could just cancel my order. It was clear that he had Irritation, dealing with purchase. I feel like he could have dealt with it in a more professional way. But instead, he decided to just keep uttering that I can cancel my order. I would refrain from giving this storefront business

Came here in hopes of securing myself some journey together Pokémon TCG product. Employee had a sign up front with all the stock available and thus a line began to form. Stayed here for a little over an hour and after they ran out of stock, the employee waited 30 minutes to inform the line that only pre orders were left and that everyone else had to get out of line. In other words, he rug pulled roughly 60% of the line out of time when he should’ve taken down the sign at the front and told us the minute they ran out of stock. I understand that it was only one employee that had a lot on his plate. However he should’ve spoken up when things changed instead of t staying silent. I hope this place improves on their communication skills and see better results in the future. 2/10 experience do not recommend.