GameStop - 3927 - Shops at Sanford

Bought a switch 2 pick your bundle edition. A poster on display mentioned I would get some free enamel pins with my purchase, after having a terrible day I must say, I was looking forward to these. Yet, not only did I not get the advertised pins, I was refused any other pins. I suppose I should just be happy with my new switch two... Right?

I don't like leaving negative reviews, but just made me incredibly uncomfortable. Happy i got some games (nintendo, switch, 3DS, DS) employee was very sweet and helpful and rung up my items, but decided that to add game play guarantee for all my games without asking me. when questioned, she explained that the games I was purchasing sometimes bend and would be unplayable to which i had never heard before or experienced in the years of playing (apparently it can happen but only in rare cases and I take good care of my cartridges) i had to ask 3 times for the plans to be removed, each time trying to talk me into keeping them. I believe its more so on gamestop policy to "push" then the employees fault, she was very helpful and lovely to talk to. After leaving and discussing it with my sibling they agreed that it did feel kinda pushy and didn't particularly like how the GPG was added on and tried to charge without my consent. I am disabled and have a limited budget for things i enjoy and the whole experience felt somewhat predatory, a few dollars to someone else make a big difference to me. I dont know that i will be back and if i am i will be sure to be careful when checking out.

Went into this gamestop bought two games, when I got home, I opened them and found out there was no game in them. I called the shop and asked if I could get a discount since they made the mistake.And now I have to spend money to go back into town. The manager was rude and said, there's nothing she can do because she didn't feel like going to her bosses. I am a 100% the disabled veteran with a service dog. They obviously do not care about their veterans, now we have to get back in the car and go back into town. The way the treat your veterans like crap gamestops, at least you made your money. Also I called their twenty four hour support line.And they were just as useless as this store. So this is my edit, I still wanted to keep that, but I did end up going back to the store to get the PlayStation games. They did end up giving me a discount which would have been nice to know before I got pissed off and started writing a bunch of stuff, so in the end, they did you do the right thing so I will definitely give them credit for that.

Everything I go to this Gamestop. I have a good experience. The staff are friendly. The manager of the store is an angel a sweetheart and a hard worker. She knows what she is doing. I appreciate the kindness everyone has here. Some of the staff have genuinely aided me with my trips here, whether its looking for Gaming Equipment, TCG, or sports cards. This is my go to Gamestop. Keep up the good work!

You don't always see a GameStop with such consistently high reviews, but after our visit, it makes total sense why this location is rated so well. The staff here is fantastic. When we walked in, they were bogged down dealing with a few pretty difficult customers ahead of us in line. Despite the hassle, they kept a smile on their faces the entire time and didn't let the stress carry over to the next transaction. We came in to trade our original Nintendo Switches for the Switch 2, and the workers made the whole process a breeze. They struck up some great conversation with us while handling the trade-ins, and went out of their way to help us while we transferred all our data so we were completely squared away with our new consoles before leaving. Huge shoutout to the team for their patience and top-tier customer service!