GameStop - 3748 - Florin Town Center

Super bootleg location selling used equipment that's clearly deficient. They'll even fake test it in front of you. Hopefully you're not buying any of that stuff for a gift because you only get 7 days to return the scam item. And don't even think about going in there reasonably asking for a discount on purchasing a valid new item you're just going to get the excuses that "oh it's used" as if the expectation is that you're going to buy it and then immediately have to return it because it's not in working or usable condition. These guys are a joke!

PETER was my cashier. Thank you very much for going out of your way to give me clean cases 🤙

I recently had one of the worst customer service experiences I’ve ever encountered at this GameStop location. After pre‑purchasing an item, I received a voicemail informing me that I had to pick it up the same day or risk having my already‑paid‑for item resold. The employee even stated she would personally buy it online and take it from my order. When I called the store for clarification, I was told “too bad, that’s policy.” I asked what policy they were referring to, and they claimed items are resold after 48 hours—yet they had only just received mine, and not even a full day had passed. This kind of contradictory information, combined with the threatening tone and the suggestion that an employee might take possession of a customer’s paid‑for merchandise, is completely unacceptable. It borders on unethical business practice and certainly does not reflect the standards a company like GameStop should uphold. The employee’s attitude throughout the interaction was hostile and unprofessional. Customers should never be spoken to that way, and no one should be pressured or intimidated regarding items they have already purchased. GameStop needs to address the behavior at this location and ensure employees are trained to follow proper procedures, communicate policies accurately, and treat customers with respect. I hope corporate takes this seriously, because experiences like this drive loyal customers away.

TERRIBLE customer service and return policy. Can't wait til they all close, I regret ever trying to buy a game from them. I also heard the lady yell at a customer on the phone that there were people in the shop so it’s not her problem if she can’t answer the phone all the time. That’s literally your JOB.

Manager Katie saved the day! I had a problem, she listened and made me feel that it was of great importance to her. She helped me and ensured I’d continue being a customer. I really appreciate how professional you were Katie. You’re the right person for the management position you have. Thank you for caring about your customers and making things right. I sincerely appreciate it and will shop here again.