GameStop - 3714 - Crystal Lake SWM

Dana was absolutely amazing! We have gone into this game stop a few times and Dana is always upbeat, friendly, and so very helpful! They are super knowledgeable of what they have in store as well as different interests of a clientele. Not only did she make my son feel super comfortable and answer his questions, she made his day!

They don’t pick up their phones! I have been calling since they opened today, what is the point of being open if you are short staff and no one can pick up the phone, close the business for the day then, simply calling to verify an item is in stock and not waste a 35 minute drive because you can’t pick up the phone, I swear the store is getting worse and worse everyday and its a shame. But you guys love calling me when I need to pick up a preorder and then try to sell me more items on the phone, selfish people, selfish company.

Don’t ever trade in a Xbox 1 because the tv they use is frickin terrible it’s a Samsung tv probably from 1900s. Because all of my cords for that console were all in awesome condition. And they said oh for cash I can give u 30 bucks and for store credit I can give u 82 bucks. Like what the heck .

I made an online purchase for Pokemon for in store pickup, never had an issue before for any in person pickup orders until today. I get there and when the associate Dakota grabbed my order, I asked where my other item was which once again I PAID FOR, and he has the audacity to tell me he denied it because he still has 2 other people who preordered it and also paid, first of all the release dropped last weekend and it was definitely way past due the 48hour hold, my card already got charged for it, and he tells me sorry I had to deny you because other people have it preordered, I called 3 other GameStops and all of them told me that is lot right, we honor online in store pick ups even with preorders, if it goes through and we have it, it’s rightfully yours as you paid for it. Never ever have I been felt or treated like this and for the first time definitely don’t feel appreciated as a customer, I am very loyal, always sign up for power rewards and give a lot of business to you guys, but for the first time your associate Dakota truly made me feel as a power rewards customer that I am a nobody, this is the third time this associate has done me wrong, first was misquoting me On my 30th anniversary collection ps5 controller, I told him it was sealed because I am a collector and told him I would open prior to bringing it in to trade in, he quoted me $145-$150 at the time, he sees me come in with the box because as I stated it was sealed but I opened, he does the trade in and says oh my bad I thought you had the edge 30th, this is the regular one, you will get $120, I’m sorry, well it was to late I already opened it and $30 different is still a $30 trade difference, and now with his recent stunt denying my in store pickup order for my trading cards, you gotta be kidding me! So much for “power to the people” GameStop. It really sucks he made me feel this way because I actually enjoy coming in and get along with the other associates. What hurt the most is when I had 3 other GameStop stores tell me they would not have done that to me on my order, but yet Dakota still did it. I even told him this is the third time you have screwed, what have I done to you to deserve this kind of treatment. That man really loves hiding behind GameStop policy and can’t think of actual customer service. Don’t tell me it’s a GameStop policy when 3 other stores wouldn’t have done what you did to me.

I went there today to submit cards for PSA grading, and the machine was not working. The employee working was very nice and tried to figure out the issue, but it seemed to be an issue at all stores. I am more so disappointed because I took time out of my work schedule, used my gas and now I have to go back or to a different location. Not the experience I was expecting for my first time trying to have cards graded.