GameStop - 3565 - Northwest Crossing

Last 2 days been trying to get my son a certain game but theyre staying closed and not said due to understaffed so i would call before get he

During checkout an employee and manger began loudly arguing about one of them inserting themselves into each other conversation with customers in store waiting in line. Very strange behavior for an employee who’s supposed to represent your company in a professional manner and especially a manager for letting an employee still have a job after talking to a superior like that unprompted and uncalled for. Fast forward to today where I call to inquire about return policy, I was then met with vulgarity and disrespect even though I simply wanted to understand that policy. Really hope someone checks in on this store…it’s a mess. Edit: After speaking with manager Tony, it seems he has just been dealt an absolutely terrible hand when it comes to his employees. I wish for nothing but improvements which this store as it seems to have so much potential with Tony as a manager and location, but the other hired employees are sinking this ship. And for some reason it was expressed that even when employees are disrespectful towards other staff or customers that he doesn’t have the power himself to terminate their employment then and there. Just another thing GameStop should be ashamed of, forcing your managers to either run the store themselves or put up with an endless headache from their disrespectful employees.

The guys in there are awesome!! I didn’t ask their names but I just moved here and they have excellent customer service! They’re very nice and resolve any issues I have had so far and again very nice and helpful!

went to trade in items to upgrade to a switch 2 today, I know GameStop employees get bad wraps - because usually (in my experience) they aren’t friendly or helpful. anyways, the 3 gentleman in today (1/9/26) were great. appreciate your guys’ help :) see ya again soon!

On a previous date and time recently, I went to the store to find a game system conducive for a late 50s person. Transparently, I am ignorant to new gaming technolgy. Based upon knowledge and conversation with the lady in the picture, I decided to purchase the PS5 portable. Before I made the purchase, the associate assured myself could download most games to include call of duty modern warefare. Upon unboxing at home, I discovered the downloads were limited to catalog only. Upon my purchase frustration, I attempted to return the item. Upon speaking with manager in picture, he stated could not return item per store policy. Although stated on the receipt of policy, I stated the associate told me could return if not satisfied. The manager, very rude and insulting, stated should have done my home work and understood my wants and need. The associate, next to manager, rudely stated it states the policy on receipt. At this point, the clerk was very nervous and red in the face. As the only minority in the store, I felt very insulted by the manner of customer service. I stated the store video would cooberate my situation. The manager rudely stated the video does not have audio. Although the clerk gave me bad info and unable to return, I am advising customers to avoid this store and purchase from Best Buy. This is the worst customer service experienced in long time. Buyers please beware of this store. I am also reporting this store to the Better Business Bureu