GameStop - 3197 - Wentzville Commons

terrible gamestop and terrible customer service. sat for 1 hour as i watched the storm get built up and didn’t get helped at all with my trade in . i just wanted to buy a ps5 dude… take your sweet time i guess !!

I was able to call this store to get the information that I needed and they resolved my issue immediately! Such great service! Thank you!

I dont go to gamestop as much as I used to. I do miss release nights and the atmosphere the company used to have about it. Came up to this location looking for specific things, the guy at the counter was helpful to me and got me pointed the right direction quickly. I was in and out quickly without problem at all.

Malcom is so unbelievably kind and helpful every time I come in. If it weren't for him gamestop would be dead to me.

About a month and half ago I got notification that my PSA order of 28 cards was ready for pick up. I have placed submissions here multiple times with no issue but on this particular occasion there was an issue. They proceeded to give me a box and I left to go to my car, I immediately returned when I noticed there was only 19 cards in the box. No I didn’t remove cards as there was no additional room in the box for additional slabs. The store manager acted like she cared and was going to resolve the issue but in reality she was just sweeping it under the rug. She told me she would get into contact with her district manager and they would “investigate”. A month passed and no word so I called and again she gave me the bs if we are still “investigating”. I gave her the benefit of the doubt, dumb me for thinking she was doing the right thing. Two weeks passed and I still haven’t heard anything so I decided to contact customer support. Well to my surprise no ticket was ever placed nothing was ever reported so it made it seem like I was trying to get some cards back after almost two months. I called the store to speak to the store manager today 2/25/26 to get a better explanation and she proceeds to tell me she indeed counted all my cards and they were there. I couldn’t believe how crooked and corrupt that was, it didn’t make sense that should would take all my info down and would supposedly contact her DM if they were all there. It’s all on camera and I wouldn’t be writing this long review if I was lying about my cards. I need some higher from corporate to reach out to me please. This is 9 cards with over a $1000 in value and I’m not going to leave it alone until something is resolved.