GameStop - 3174 - Deer Trace Shopping Center

Your posted hours are till 7PM on Sunday and you’re already closed before 7PM. Is it really that hard to stay open till your posted hours.

Paid warranty for 2 ps5 controllers and took one in and they had no record of me buying it smh with no proof on me I couldn't get shit!! Even with the serial number sticker on the back of the controller didn't mean shit to them! Even pull my card statement to show them I bought it but it didn't mean shit there system doesn't hold anything pass 30 days smh!

I don’t recommend this place at all. There’s a John Doe who use to work here but doesn’t anymore. He was at the midnight launch of Pokemon’s newest set “Chaos Rising” and got a stamp promo (GameStop had 25 for midnight launch and 25 for Friday). The next day, this John Doe was at a local shop waiting since 8AM until they open at 9AM. Then he went to Best Buy and waited until they open at 10PM. Afterwards he came to GameStop with 20+ people waiting inside (no employees handing out tickets anymore) and still manage to have a ticket to save him a stamp promo?! Definitely suspicious and would not recommend this place because employees will put their ex worker/friends first before customers 💯

I’m not someone who writes reviews, but this experience deserves one. I drove 30 minutes to my local GameStop because their website showed two games in stock at this exact location. When I got there, the employee didn’t even bother to actually check—he just opened a drawer for two seconds, closed it, and said, “No, we don’t have them.” I asked if he could please double-check since the website said they were available, but he couldn’t even pretend to look. I can’t go behind the counter myself, so I left frustrated. I went home and placed an online order for the same games and paid for shipping. The next day, I get a notification that the shipping label was created FROM THE SAME GAMESTOP I WAS JUST AT 12 HOURS AGO. So I call the store when they open—without mentioning my order—just to ask if they have the games in stock. They say “No, we don’t have them.” I then ask about my online order and suddenly after a minute it’s “Oh yes, we do have them and we’ll be shipping them out to you.” So now you’ve lied to me twice, and I’m stuck paying shipping for something I could have just bought in person if anyone there actually did their job. I even called the main GameStop support line, and not only was the call difficult to understand, but they basically told me there’s nothing they can do. Unprofessional, lazy, and dishonest. This store (and GameStop as a whole) made me pay extra because they couldn’t be bothered to look for 30 seconds.

This is how you guys ship consoles now? Bought a PS5 Pro, and you guys just threw it in a box, no packing materials, no nothing. Just thrown in the box. No wonder you guys are going out of business. Long story short, I placed an order with Gamestop.com for a PS5 pro that came with the disc drive installed. It was $750. This is how it arrived. The side blade are scratched and damaged, one of the clips is broken that holds one of the side plates in place, and the controller hasn't even been cleaned. They left the shipping label on the box, so I know it came from this store.