GameStop - 2815 - Cincinnati

Store is scummy. Didn’t not honor promos for a pre order. But don’t worry they are holding one behind the counter for the manager. And now that everything they have is almost double MSRP will probably never step foot in the store again.

Went in to buy a simple gift card and the customer experience was baffling. One guy was helping a customer and the other played on an iPad. Finally looked up and said "what do you want". Tried to buy the gift card, then he got distracted for 5 more minutes doing something else. Didn't say excuse me or sorry, so we just left.

I hate going into game stop. Went in to buy a new game. Went to the counter and got checked out before the worker even checked to see if the game was in stock. The entire time, he was busy telling me about the warranty. Cool, I understand it’s your job. I bought the warranty. Then telling us about the game. Total of $80.04. I went ahead and paid, and then he goes and looks for the CD. Come to find out, it’s not in stock and I have to be refunded. Okay that’s fine. Got my money back in cash. He made a joke about how I got a couple extra cents due to the penny shortage and that maybe it was worth having to be refunded. I go back to my car and realize he gave me $74 and some change instead of the $80 I paid :( not worth it to go back in and deal with them again.

I went in this particular GameStop, and mind you it was my 1st time being in this store, and I asked for help. There were 3 to 4 associates working at the time. I was told I needed to wait for a particular employee to get finished helping with another customer because they basically had one register open. And that was fine by me but the problem was that I was on a transportation bus and time was very limited for me. Now as I'm looking they have other registers. So I ended up waiting 15 minutes and I had to leave because of my bus had to leave. This made me very upset because I feel that if you have 4 associates working in the store and especially if they are all hanging around the counter area next to me then the store should open up another register to help out with other customers. So I was not helped at all! This GameStop really sucks and the employees do too. It like they could care less to actually help me.

JORDAN IS THE ABSOLUTE BEST! I’ve been in this store quite a few times and each time has been a wonderful experience! Jordan has gone above and beyond every time to make sure I could find exactly what I’m looking for or better!! I always have so many questions and he always answers them all with ease! He’s extremely kind, patient, respectable and makes sure customers are satisfied to the best of his ability! This GameStop has an amazing team and the best family friendly environment! I highly recommend coming here :)