GameStop - 2504 - Centre at La Quinta

Avoid this location if you expect your paid warranties to be honored. My son brought in a controller under warranty a few Sundays ago and was given a pre-owned replacement. It started malfunctioning, so we brought it back today within the store's stated 7-day return window. The assistant manager Angelina (who initially claimed she was the store manager) refused the return, claiming the serial number on the controller didn't match the bag. Instead of recognizing that her own staff failed to check the numbers when they handed it to us five days ago, she openly accused us of lying and switching out the merchandise, stating 'people do funny things.' She was incredibly rude, hostile, and completely out of line talking to a customer that way in front of a crowded store. After looking at other reviews here, it's clear I'm not the first person she has pulled this exact scam on. Corporate and customer service have been contacted. Save yourself the headache and go to a different location where the staff is competent and doesn't insult paying customers.

Cool employees and very knowledgeable miss that one guy not sure what happened to him but he used to help everyone out. Hasn’t been the same since but anytime you do a return now it’s so difficult to get a refund or a your money back as they have to go through a whole process now. I was out of town and decided to stop at this location because it was near me for now really clean store and knowledgable employees. But when it came to my return it’s where it got difficult. Employees were doing the process of the return but turns out because i had an open box copy I was unable to return it as it was a new game. I told them that it was the display copy but they kept giving me the run around about some sticker that needed to be on the box as a way to say it was never tampered with. Anywho long story short they had to ask the district manager for assistance which for one she was of no help and of no soul. You would think being this PRO member there would be leeway or an incentive to help the customer out but no she decided to go with the narrative that if it didn’t have a seal on it you can’t return it. Made it seem like it was a me problem. I’m sorry but unfortunately every other GameStop I’ve gone to never treats their employees poorly like this area. If you want excellent customer service come here but if you want your money back forget it. So honest review workers are awesome the District Manager or GameStop Do Better. Thanks but no thank you. 1 star.

This GameStop is an absolute gem! The staff are super friendly and knowledgeable, always ready to help you find the perfect game or accessory. The store has a fantastic selection, and I always leave feeling excited about my next gaming adventure!

Absolutely terrible experience. I waited for 20 minutes for the store to open with a friend of mine so we can go buy some pokemon cards. When we got inside, we asked to flip through the 3 pack blister packs and pick one out with a swirl on the chikorita promo, and the lady who was working at the time was being very rude about the whole situation, wouldn’t let us hold any product, was claiming we were just trying to open them without paying, and I was trying to explain to her that it wasn’t our intention, she just blatantly moved onto the next customer rudely an didn’t even finish our conversation about the matter. I tried to bring it back up to her but she argued more with me saying “ she knows what I’m up to and I can’t let you do that. “ and then again blatantly moved onto the next customer while I was mid sentence with her. I didn’t get her name or position at the store, but it happened on 5/2/2026 right at opening at 10am, it was a middle to older aged woman.

Great customer service and well maintained store. Came in on vacation and needed a protective carrying case for my Switch2 and got that and some Pokémon cards since my city is usually sold out. The lady working was real friendly and enthusiastic. She offered a pre-order for the next collection and even showed other booster packs. I recommend checking this place out. They even had some good sales on clothing and toys.