GameStop - 1443 - Merle Hay Mall

Always fun findings at GameStop

Incorrect pricing on used game, associate refusal to make it right, and this is why I'm glad there will be no more game discs in a few years, you literally have zero % guest service at any location and then when I call guest services you haven't staffed enough to take care of your guests even there. Zero stars GameStop, get better

I came to this gamestop to do some shopping with my friends. Upon seeing the New 3DS XL, I told my friends that I found the price ridiculous($420). The cashier, in a very passive aggressive tone, told me that they were like that everywhere, including Jays CD & Hobby. I went to Jays and found the same system for only $260. I am very disappointed and it is obvious the employee let his own emotions get the better of him, and I ended up purchasing at Jays instead.

Steer clear of GameScalp for basically anything but the clearance socks. They charge absolutely insane above MSRP prices for Pokemon TCG products, and the people who work there are extremely rude, if they stop their phone conversation long enough to notice you at all.

I love GameStop but this store is a tremendous disappointment. This store has always had issues but 2023 it seemed like it was getting better as the store was getting stock, it was organized, and it felt like it was finally being professionally run. Even with its issues pre-2023, I have NEVER seen it as bad as it is in 2024. It looks like a messy garage sale. Stuff is dumped everywhere, insanely disorganized, and incredibly mismanaged. With it being pro-week, I went to see what deals might be available and it was incredibly frustrating. Beyond the wildly messy and disorganized chaos, the pricing was impossible. I buy a ton at GameStop (Jordan Creek being my favorite store) so I know what I should expect and this store is unbelievable. For example, yellow tags indicate clearance, red means markdown, white is a new product/regular price, and I don't even know what blue is for but this store uses blue too and there's no rhyme or reason for any of it. You've got regular priced items on clearance, markdown, and new item tags, you have clearance items on regular, markdown and, and clearance price tags, and all of the above on the illusive and unknown blue price tags. I snapped pictures specifically to illustrate the disastrous state of this stores pricing structure. I've never seen such a poorly run business in my life, which is incredibly disappointing since it seemed in 2023 the management was making an effort to turn it around. I don't know what changed from last year but corporate seems to have totally given up on this location at this point. Why not just close this store if you care so little about your customers? It's disrespectful to those that shop in that mall. I won't be shopping there anymore myself. I will stick entirely to Jordan Creek or maybe one of the other professionally managed stores.