GameStop - 1388 - Oglethorpe Mall

Traded in items for Venmo. GameStop did not send funds. I’m not being taken seriously. If I accepted their products and didn’t pay them I’d be in hand cuffs. They do it, and it’s company error. Go figure. Pay me what I’m owed.

Was great with the old manager Mike but now not so much. Literally the last 3 psa submissions have returned and I have received no phone calls like they are supposed to. They sat in store for over two weeks. Funny after 30 days they are considered abandoned and free game to them.. wild that’s super shady. Never will I step foot in there again as long as the current leadership is there. Oooh and when confronted, oh I just received them last night. Oh why do I have an email in my junk folder for whatever reason that says delivered on the 3rd it’s the 18th she replied with idk that’s weird-.-

The GameStop employee made things difficult for me because it was close to closing time. They required me to update all of my devices to the latest version and would not allow me to leave the store during the process

Worst service ever went into the store around 6:45 PM. Wanted to trade in and cash out on my PS 52 controllers and video games only for the lady to say no she stopped doing any of that an hour before close. I felt it was More refusal for different reasons based on either gender or race so after saying no to me, I proceeded to walk out and go to the other stores I needed to grab things from in the mall and right when I made it to the door, she want to explain at that point it’s because to process the system. It takes too long, which if I was there buying a different system and all the games I wanted to get she would’ve still been in there even after 7 PM to finish out that transaction so instead of saying no to the customer, she could’ve came up with solutions so I went online to see what stores are open later. The next closest store was victory Drive which didn’t close until 8 PM and I arrived there at 7:15 only for it to have a second grade art project written on the window stating that temporary hours as they close at 6 PM and it will change come November 3 that to me is so unprofessional because if you’re going to change your hours then it should also change on the website so now I just wasted gas going all the way to that store that said online they didn’t close until 8 PM so now I had to look for the third store which was all the way in Pooler I would never do business with GameStop ever again even though Pooler staff was great. It’s the fact that I had to drive the three different stores that was so much gas wasted I feel like I should be reimbursed for the gas that I was wasted in a horrible customer service from Oglethorpe Mall store and then just the victory store just being closed on different hours and not having it updated on websites like Google that shows that they were open.

I love EB Games! Me and my family visited this place a couple of days ago. My son picked out a Nintendo switch game and my other son got himself a stuffed toy. I got myself a brand new PS4 game. I always go there just to see what they got and this place never disappoints. The customer service is great and plenty of things look at. Let's of marked-down items as well!