GameStop - 1333 - Windward Mall

I have been calling this store for 5 days straight now and they don’t answer. I have preordered my chaos rising and I haven’t received a call from them yet. I’m afraid of losing my preorder and not getting refunded my money. They usually do call. Has something changed or they just don’t want to answer phones anymore?

Visiting from Atl,Ga for the first time ever and Kai was such a pro. She was welcoming, patient and didn’t mind answering our questions. She offered to sign me up for the Pro Card and if i wasn’t already a Pro member i definitely wouldve signed up again. 10/10 store and 12/10 service!

They don't have hardly anything in this GameStop except for discs and half priced old merch. If you need hardware I'd definitely go anywhere else. Besides the selection the employees are kind and experienced, it's not their fault they're ran by wallstreetbets but c'mon guys help the stores a little bit with logistics instead of leaving them high and dry lol.

Terrible service, Josh was very, very rude to me. It all began when I walked into the store. I was trying to trade in my new copy of Red Dead Redemption 2. Gamestop offered me $10 for my copy. It was a brand new sealed game. I was not happy about the offer, but I was understanding. I asked Josh if it would be possible to get any higher, and he snapped back at me. He said that I was being unreasonable, and I did not understand how GameStop worked. He was clearly agitated at me. Josh was nearly yelling by the time I finally left the store. Terrible service, please fire Josh.

My visit to GameStop today was a great one! Due to the holiday season, the entire mall was packed with people, and GameStop was no exception. As with any GameStop, the selection of new / used games was vast, and the other options like playing cards or tech accessories were organized and not overly crowded in display. The only things they seemed to be short of were toy and clothing merchandise. Given the season of shopping, the seemingly short stock of those items is more than understandable. The store had more than usual employees, which added to a pleasant experience since the lines went as fast as they were long. Make sure to ask for the taller gentleman named James! In my experience, he has always been the most knowledgeable for anything and everything I had a question about. And today, he went out of his way to be sure that I received the Collector's Edition case for my copy of Sonic Frontiers. Keep it up James!