GameStop - 0436 - Bogey Hills Plaza

I don't understand how gamestops are still open. This company needs to work on its policies because this garbage doesn't make sense. I recently bought a refurbished console and the machine itself works beautifully, but the controller started having stick issues. Now I am being told I can't get a new controller (even though I paid for an extended warranty) unless I return the entire console. The only thing not working is the controller. Why do I need to give up a perfectly working system and risk getting back a janky one and have to waste my time getting that new one set up just to replace a controller. What a waste of time.

Eli was the most helpful employee we could have hoped to have interacted with! Made a trade in super easy and was super kind, fast, and great at his job. Highly recommend this game stop bc of him alone. Shout out Eli lol.

This was my first time stepping into a GameStop in years. It's a different store than it used to be, but I don't know that that is such a bad thing. They had a lot of collectibles and pop culture stuff with a much smaller emphasis on the actual games. There's nothing wrong with this, it's just interesting to see the direction they're taking. The man inside was very friendly and it was an overall good experience. I do have to say that the store is tiny. You'll find more collectibles at the fantasy shop down sidewalk. I have no reason to take off stars, but I wouldn't recommend this location unless you really need to buy a physical copy of a game or you need emergency equipment, and you live right next to it.

If I could rate this store lower, I would. I came in 9-16-24 to buy a GameStop Refurbished PS5 controller. Adrian, the guy that checked me out, was fine. The controller, was not, and naturally I didn't pay extra for an extended warranty because for the $20 extra that it would have cost, I'd just get a new one. I got home that evening to hook it up, nothing worked. Bluetooth was unresponsive, looked up fixes online, nothing helped. The only way I could get the controller to register was to turn off the Bluetooth, which makes a wireless controller kinda useless. It's fine, I have 7 days to return it, I'll just do it tomorrow. 9-17-24, I make it back to the store 15 minutes to close, cutting it close, but I made it. Get inside and explain the situation to Gaige, the worker tonight. Apparently nothing would scan, which he told me he told the previous guy as well, but he bought something before me so I don't know how it applies to this. He refused to call his manager for help and said, "he's not on shift" to which I said, "that's crazy because I thought store managers were salary. He does run the store right?" His next excuse was "sometimes the registers just shut down before close" and he said his manager knew about it, which if true, sounds like a problem for corporate because it sounds like you all are losing out on sales. Regardless, that's not how customer service works. You find a way to help your customer. There's a reason your brand is dying out. Why would I return to this? I'm 2 days out of my 7 to return this thing now, and getting more annoyed each day.

The friendliest and most helpful staff works at this location. Always nice to my children and me, and happily answers any number of my silly questions about the merchandise. My son is a big gamer and they talk to him like the smart young man he is, not like he’s just some kid picking up any old game which I encounter at other places.