Collectors Heaven Lakeside

By far the worst card shop I’ve ever been to. In all the east coast. The old guy who runs the place the same guy whose picture is under the definition of RUDE in the dictionary. If your thinking of doing anything other than paying 50% over market on any product imaginable or being educated about “pricing” plan on doing something else. If you were considering bringing your kids here forget it the would have a more fun in time out.

Went to a Pokémon TCG league night here for the first time. After the event, a few minutes before closing, I walked up to the front counter, happily willing and ready to overpay for a Mega Box. I put it on the counter with my card in hand, ready to pay, and was immediately met with huffing and obvious annoyance. Apparently I upset the older ladies working the counter by trying to buy something at a store during business hours. During this time, I also overheard them yelling at other patrons throughout the store, including shouting across the building for people to get out of the bathroom. Mind you, this was all during business hours. My first impression wasn’t bad until that point, but I’ll be damned if I’m going to be disrespected for trying to buy something while actively hearing other customers get treated the same way. I’m an easygoing guy. I just moved to the area. I use my “yes sir,” “no sir,” “yes ma’am,” and “no ma’am.” I’m sorry for trying to patronize your business, and I’m sorry that you likely won’t be getting mine ever again. I’d encourage others to shop elsewhere too. There are so many great card shops in the area that I’ve already discovered, and, shockingly, I haven’t seen them disrespect their customers. “Treat others how you want to be treated” is something we’re all taught at a young age. Treat people poorly, and you’re likely to get poor reviews and lose business. It’s a pretty simple concept. Looking through the other reviews, it seems I’m not the only one who’s had this experience, so I’m inclined to believe this wasn’t just a bad day. If you don’t want to work at 8:50 p.m., don’t stay open until 9:00 p.m.

I went today to look at TCG in my area. This store looked promising, however, when you walk in, theres a nasty smell. AC didnt seem to be working. And my sister and I were never once greeted nor were we asked if we needed any help. Instead you get 2 vultures staring at you and not answering any questions. Upon leaving the store, it felt like we were leaving a morgue. Smelly, quiet and dark. Walk next door to the CVS and they have Tins of Pokémon for sale, and you get greeted upon arrival.

This business doesn't deserve even the one star that Google requires as a minimum. My son and I stopped in today because he wanted to check out their Pokémon inventory. While we were browsing, a young man in the store asked the employees behind the counter if they were interested in purchasing some cards from him. They declined. After hearing that, I casually mentioned that my son might be interested if the seller was looking to move them. My son even politely asked if that would be a problem. Instead of responding professionally or courteously, one of the employees immediately stated that if my son and the seller worked out a deal, they would owe the store a 15% commission. The comment came across as rude, unnecessary, and frankly absurd considering the store had already made it clear they had no interest in the transaction themselves. To avoid any issues, we left the store and sat on a nearby bench outside. A couple of minutes later, the owner/manager came outside and rudely questioned my son and the other young man about whether they were conducting business. When they answered honestly, he told us to get off "his property." The problem? We were on a bench alongside the sidewalk. What should have been a simple interaction escalated into an unnecessarily confrontational situation because of the owner's attitude and lack of basic customer service skills. Rather than treating potential customers with respect, he chose hostility, intimidation, and arrogance. Words were exchanged, and while it's doubtful he cares, he permanently lost our business. I fully understand that a business owner has the right to manage activities inside their store and maintain a professional environment. What I do not understand is the sense of entitlement and disrespect shown toward customers, especially when they were no longer on the premises. The entire encounter left the impression that the only thing that mattered was whether the owner was getting a piece of the transaction. The unfortunate reality is that behavior like this drives people away from the hobby and creates a toxic atmosphere that benefits no one. The one positive outcome from the experience was that my son and I met a genuinely nice young man and made a new friend. If you're looking for a card shop that values its customers and understands how to treat people with courtesy and respect, there are much better options in the area (BangerZ Cards, The Card Guys, etc.). We have had far better experiences elsewhere and will gladly take our business to shops that appreciate their customers.

They have been here a long time and they used to be a good spot to go to which is why im giving them 2 stars instead of the 1 they deserve now. They stand over you like hawks when you try to see the condition of singles which you need to inspect because they mislabel the condition of cards like HPs are likely to be damaged and such. They no longer sell at msrp consistently on release and pretty much everything is not a great price now that the market is crazy. You might as well buy on tcg player or ebay. There is a better shop more towards the city.