Best Buy - Raliegh

As former retail and former Best Buy I don't like leaving a negative review but feel the need to. I don't remember the culture being this way. On a recent visit I wanted to see what the hype was on the new Samsung ZFold series. Not a bad product but dismissed by Samsung representative as me not needing to talk to him because I have a current version and get updates. That wasn't so bad except he then just walked away. How did he know I didn't want something for sure? On top of that my visit with my wife made my wife feel like a 2nd class citizen. She was not approached by any salespeople UNTIL I was with her and then we were greeted with "how can I help you?" phrases. Why did that make a difference? That was awful. Salespeople not as friendly, on phones (which I get to help with products) did not make it a good shopping experience.

I usually don’t leave reviews, but I had to this time. Huge shoutout to my guy Adrian! From the moment I walked in, he took the time to thoroughly explain all of my financial options instead of rushing me into a decision. He was patient, knowledgeable, and genuinely wanted to make sure I chose what was best for me. He was also incredibly respectful and welcoming, which made the whole experience even better. We ended up having some great conversations, and he even dropped a few life lessons that honestly made my day. You can tell he truly cares about the people he helps. I hope I get to work with Adrian again the next time I’m at Best Buy. Keep being the person you are, you made my day, and I really appreciate everything you did. Also, shoutout to the rest of the staff! I didn’t catch everyone’s names, but everyone I interacted with was friendly, helpful, and professional. Great team all around. 5/5.

I just want to commend the staff member Cynthia at the Capital Blvd Raleigh, NC location who was so excellent with us today (July 13, 2026.) We had a lot of questions as we wanted to make sure our brand new computer was up and running good. The whole time Cynthia was extra patient with us, answered every question and got everything set up for us. She made some really good recommendations which we took full advantage of and she also made sure we had everything downloaded that we would need! Overall Cynthia was so nice and kind to us provuded outstanding service that went incredibly above and beyond and I'll be singing her praises for days! Thank you Best Buy and thank you SO much Cynthia! 10/10!

This is one of the best stores in the area, and I will be only doing my electronics/appliances shopping here from now on. Every time I have gone in, someone has been immediately available if I have a question. The staff members are very knowledgeable, transparent, and kind. Recently, staff gave me time to inspect a large open box item and test it. I appreciated this time for what was to me a big purchase. Hayden and others were also very helpful in addressing both payment and delivery questions. I have been shopping with Best Buy for years, and the protection services provide the best value for things like OLED TVs. I can’t recommend their protection enough compared to other options. I’m really impressed by the service here, and I’m happy that I went with this store for major purchases. I will definitely be working with them again and am grateful for the team here for consistent great shopping experiences.

I went to Raleigh Best Buy to purchase a screen saver for my cell phone. Not knowing the exact one that I needed. I was approached by an employee named Michelle. She provided all the information that I needed. I also purchased an electronic item . Michelle patiently explained each step. She wrote each step on paper for me!!!. Therefore I understood perfectly Michelle patience and knowledge is totally Awesome!!!