Best Buy - Nampa

I purchased a power bank from best buy and needed to return it. I was told that even though I bought it from best buy they would not accept the return because it was sold thru a marketplace company. Last time I purchase from best buy...I was not implying that Best Buy staff weren't following policy. I was saying that Best Buy policy was not transparent. I will purchase from a different retail site.

Best buy has went down hill with the subversive advertising. I looked for a product supposedly carried in the store . And supposedly multiple brands . When I got there they had only one brand . They weren't sold out they literally only had their proprietary brand there and that was that . Snap fish or nothing, be careful thinking you have choices and drive there to pick

I have been a loyal Best Buy customer for years and have had screen protectors installed on multiple phones through this store. Unfortunately, this experience has completely damaged my trust in this location. I brought my phone in for a screen protector installation. Prior to the appointment, my phone had no visible screen damage. After the installation, I later discovered a crack that appears to originate from an area hidden by the phone case. The screen protector itself remains completely intact while the screen underneath is damaged. What makes this situation especially concerning is that the case had not been removed after the installation until the damage was discovered. In addition, the installation process was different from my previous experiences. In the past, my phone case was removed and returned separately. During this visit, the phone was taken and returned with the case still on. While I cannot say with absolute certainty exactly when the damage occurred, the circumstances strongly suggest that it happened during the service. I contacted both the store and corporate regarding my concerns. Corporate indicated that responsibility for resolving the issue rested with the store, but the store manager declined to provide any remedy. As a result, I am now left having to seek repairs elsewhere and pay for a screen repair out of pocket. The most disappointing part of this experience was not just the damage itself, but the lack of accountability and willingness to work toward a resolution. I have trusted Best Buy with my devices for years, but this experience has significantly damaged that trust. Because of how this situation was handled, I am hesitant to return to this location for future device services and will be reconsidering future purchases here as well.

Been shopping at best buy for maybe 20 years. Purchased everything from them TVs, cameras, computers, ect. But recently their AI has been answering the phones and you can't talk to a real person. If you expect me to spend thousands of dollars at your store then not even talk to me then you have lost my business. Always was pro Best Buy, now I am Anti Best Buy. Good luck.

I purchased 2 TVs exactly 30 days ago. One seems to be fine, but the other randomly goes to a blue screen and makes a terribly loud pulsating noise. The remote does nothing and it has to be unplugged. I called and was told it’s too late to exchange it and I’ll have to make an appointment to have it looked at, and that there may be a charge. What??? I’ve had it for 30 days! I didn’t take it back earlier because I was troubleshooting and had to wait to see if it would do it again…and it does. I’ve purchased things from Best Buy for years! My son was in the Geek Squad. I am DONE with them!