Best Buy - Lubbock

The staff was very knowledgeable and quick to acknowledge customers upon arrival. It's obvious they are trying to cut down on theft. Im sure it's necessary and effective in today's society, but I miss the days of not being evaluated the entire time I'm shopping.

phone support AI system is honestly horrendous. It doesn’t help with anything, it barely understands what you’re asking, and half the time it just hangs up on you if it can’t figure out what you want. Trying to reach a real person is almost impossible , you basically have to fight the system just to get transferred, and even when you finally do, you’re stuck on hold for 30+ minutes. It’s sad to see how far Best Buy has slipped. It really feels like they don’t care about their customers anymore. Instead of making support better, they’ve made it harder to get help, harder to talk to a human, and harder to resolve even simple issues. This isn’t “innovation,” it’s just bad service

I came in for a online pick-up and a staff member was rude from the start. I came inside with ID and proper proof of purchase and email. I showed all requirement field of proof that that is me. She tells me next time you come in make sure you have the right name on the app and ID match. Then she says she'll let it slide for now, but when she sees the price for the item. Ooh now she says "I just looked at the price of the item" I need to make sure again my email, phone number in a rude way. Even though I signed in on the app show proof about the item barcode scan so they can book me in for picked-up. The app is to purchase an item with the name and barcode scan from the app that is given to the employee with the proof they purchased it. I told her the name on the account. She could've just told me what's the last name on the account which is my actual last name for verification. It's a simple thing that could've been prevented. Then kindly she could at least say "I would recommend a name change on your account or I could change it for you". I'm only giving 2 stars because I purchased another item that I purchased in-store from a different employee that was nicer than the employee at the front store desk pick up line. That day ruined my day and not satisfied. Employees got to remember that every customer satisfaction starts when they walk through the doors. This isn't relevant but I work 8-15 hours a day during the week(over-night, graveyard-shift) and I don't act that way to customers on a fast-food industry level that's open 24 hours a day with higher demand in controlled emotions.

Lubbocks one best buy, great location great service thanks for the two phone cases I got today the ghost and the other box!

Stopped by Best Buy recently and had a great experience from start to finish. Jailen greeted me right as I walked in—super friendly and made the place feel welcoming. Xavier helped me out with selecting a camera and really knew his stuff—answered all my questions without any pressure. Antonio wrapped things up by walking me through the Total Care Membership and got everything set up smoothly. Great team all around—appreciate the service!