The Castle

My husband and I went there today. We met the owner and she was so sweet. Shes smart and she knows the market. I can see how some people could be intimidated if they don’t take the time to meet her and talk with her because it’s a tough market now with scalpers. My favorite thing we learned is how protective she is of the children shoppers and giving them fair prices and that really touched my heart. I would have loved to come here when I was a kid. I just got a lot of good energy when we were here. We will definitely be coming back often 😊

I went to go buy my friend some one piece boxes since I was in town, and the store owner didn’t let me buy 3 .. even though I told her these were for my friend and I wanted one for myself. I tried explaining that to her as to Why I wanted to buy three, and she didn’t really care to hear and was not budging to let me purchase 1 more for myself…. Anyways, I still ended up buying the stuff for my friend (2 one piece boxes) 1 op15 and 1 op16 and a few pokemon tins, and she also ripped the seals to the boxes. She kept saying that she needs to keep stuff “for her players” and she cant sell 3 boxes to a customer , and she also kept talking about scalpers this scalpers that kind of making me feel like she thinks im trying to scalp or something….then She says she sells (6) boxes to the players since they play….. and that her players come first, and this and that. I’m guessing she wants long term customers. Some people work on weekends so not everyone can Play. I’ve also came 2 times before and she sold me 1 op15 box before and we had a good encounter at that time , and i told her I’ve been here before and she didn’t even recognize selling to me before even though we talked for a few minutes. Players shouldn’t get special treatment and she shouldn’t try pushing everyone to play. Some of us are just fans and like the art , anyways cool, I respected her decision for not wanting to sell 3 boxes to me. Op16 isn’t that sought out for and theres not big margins in scalping 1 box even if I was to do so, but I wasn’t doing that and she really made me feel like she thinks I’m trying to resell these boxes and I wasn’t really feeling that at all. and even after I bought my friend his product She said I can come next week and buy a few more if I wanted to for myself. Next day my buddy messaged me and she told him that she doesnt want me to come to the store anymore. I saw my friend there playing one piece on sunday so she saw me talking to him. Texting someone that knows me to tell them about our encounter is extremely weird and unprofessional. She happily accepted my transaction of payment though and fake smiled and told me to come next week. This lady is flat out fake and two faced & doesn’t care about the community in reality, she also kept talking to me about scalpers as if I was one or insinuating to me scalping or whatever. Very weird and judgy person she is! I understood though but to text my friend to tell them I am not welcomed again is flat out not cool and super weird, he has nothing to do with it and after the fact she told me to come next week if I wanted some more boxes. Makes me feel like she is all about the money and doesn’t want my business anymore because she has enough or something. I don’t know but she has issues for sure. At the end of the day these are just cards and its all for fun! Not everyone is a scalper. I will gladly take my business elsewhere! I rather go to GeekWorld and pay MSRP than to deal with that fake lady ever again. This happened on the 14th of June

Attended the Ninja Turtles PreRelease here & had an amazing experience! The entire staff was so friendly & the owner Trish was incredibly welcoming! Probably one of the most genuine shop owners I’ve met. Not only did we get our prize packs , but we got 2 additional each JUST because she had extra. Talk about an owner who cares about a great experience! Love it- go visit!

The things going on at this game store are absolutely disgraceful. being denied product because a regular "might" want it, is disgusting business practice. We have enough scalpers in the TCG community as it is, so seeing an owner of a store do it is disgusting. The reviews talking about the owner being "kind" must be people who accept her horrible treatment as normal. I have heard her make a huge example over a ruling, when the person was only asking about a trigger condition. Instead of answering, she basically makes a huge announcement about the rule, making it so other people get awkwardly silent. This has happened several times, just ask around a little. The owner has also participated in Wizards sanctioned events while also operating the store. Not completely a wrong doing but sometimes turns are waiting tens of minutes just for her to finish ringing people up, maybe don't participate in that case. I'm sure like other bad reviews the owner will make me out to be some troll, but i presented things that you can get confirmation about by simply asking around the local TCG community. On top of that, i have taken several statements from people that have been effected by the things the owner has said, and done, and have filed a report to Wizards of the Coast, Bandai/Namco, and the Pokemon Company. On top of just having a sour attitude during organized play, being denied product because you want to hold it for regulars, that may as well be scalping, considering we don't know if they are paying you more to do that. You have shown no signs of running an honest business and therefor i don't believe it is.

It's a tough time for card players, but the owners are very transparent about prices, their allotment, etc. Always have a great time here and the owners are awesome. I don't go to any other store other than the Castle because you can't beat the prices or the experience. Again, it's a tough time for card players and collectors, and Local Game Stores don't have any magic bullets. Some customers are looking to scalp cards (Pokemon) and the owners take a principled stance and do what they can go create a gaming community as we knew them back in the days.