GameStop - 7624 - Northwoods Shopping Center

Lazy. Stand around on their phone. Did not even try to apply my $5 Monthly Pro Reward to Miku figure I bought.

This store needs to get new employees. The man with the bleached hair, is one of the most rudest people i’ve ever met. He was a complete jerk. The lady who rang me up completely tricked me into getting a “a free pro membership” which i then later had to contact support to get my money back. 0/10 experience.

The manager at this location, Emily, is so kind and helpful. I had stopped in today regarding an unfortunate situation involving some stolen items, and Emily was incredibly empathetic and proactive. Her kindness and the way she is handling the situation makes me feel hopeful that my game systems might be recovered and I feel like I have someone on my side in these very sad circumstances. I haven’t shopped at GameStop in years, but knowing that this company puts people like her in positions of power makes me want to start buying my games from them again.

Joseph was great very knowledge willing to answer my questions. He was professional and respectful.

Ridiculous refund policy; not just for this store but as a company in general. They will take your money hostage (giftcard exchange) if you take just a couple of days to try out the product.