GameStop - 758 - Laguna Crossroads

Went in late at GameStop to get a controller. Jacob was there and he was just the most helpful employee to get that controller. Not only was he helpful with my Xbox one controller trade in but also getting me a Xbox 360 controller. As he helped he had a plenty of jokes and an all around great personality!! Get this guy Jacob a raise ASAP!!!!

Management seems to lack initiative and effective leadership. My cards finally returned from PSA, yet they have been sitting at the front for a week. Despite my repeated inquiries, the staff claims they are unable to prepare them for pickup due to being understaffed. If there are pending PSA orders, the manager should step up and ensure they are handled promptly. Being understaffed at GameStop is not a valid excuse, especially when the prices of Pokémon cards reflect a troubling trend of scalping. Overall, GameStop's service has significantly declined.

Great store the staff working there are friendly and extremely helpful!

Fist off the employee Hailey, absolutely amazing and professional. She worked very diligent with me and was very friendly. I was able to trade in a console that was not working with backwards compatibility, and the ones she sold to me with a two year warranty, I’m very grateful for once I got at home. It works flawlessly for me being able to play my older Xbox games. I couldn’t ask for a better experience and now I get to play all my retro Xbox games so I cannot thank her or sing her praises more!

The cashier "Trinity" is absolutely clueless. I came in to do a "trade in" towards a console and a couple of games. Gamestop's website valued my trade in above $200 and the cashier Trinity told me my trade in is $80. The trade in is in excellent condition. Do better Gamestop! I dont appreciate the profiling I received from Trinity. Trinity needs to learn how to treat Gamestop's customers right. I am a Pro member and did not appreciate her profiling me. As soon as I got into the location she asked me if I was in a hurry. Horrible customer service. Trinity needs to go through "training" for customer service.