GameStop - 722 - Easton Square Shopping Center

The posted hours on their maps page were a lie, they didn't answer their phone when I called, and when I finally found them when they WERE open the employees were loudly talking about how one of them was supposed to get food.

Great staff... But the prices scream of a business barely able to compete with E-commerce... It just is what it is. Their pro membership is actually a good deal if you use it ... Even just for Pokemon cards.

Don't buy their insurance. I bought a Nintendo Switch 2 Pro controller and paid for the insurance about eight months ago, so it hadn't expired this hear. I waited in line for nearly 20 minutes near closing time to trade in my controller for a replacement with insurance, the employee asked me why and said he'd give me a used controller, even though a moment before he told two other customers that they could get a brand new controller for one that they would had bought if they had insurance. He did not scan my receipt or ask for information. Meanwhile, two suspicious-looking men walked all the way to the back of the store and walked out very strangely. I'm pretty sure they came back out with a bunch of stuff. And the guy who rejected me for no reason—I don't think you should buy anything from here with employees acting that way. The employees said hello to the two men before denying my return. After they left, I saw them in their car, emptying their pockets of merchandise. I not even be questioned in a way that matters, such as scanning or looking at my receipt or purchase history. I dont understand why i had to stand for so long to watch them to get robbed?

Really disappointed in gamestop as a whole. This location sold me defective Switch 2 two weeks ago. Called about returning it after confirming there was something wrong with device itself. I was told I had 30 days to return. I had the card I used, digital receipt, and console, and now theyre telling me they wont take it? Because I didnt add on a $60 dollar protection plan on top of the already $500 dollar purchase? In what world is ok for someone to tell someone else something that doesnt work and then offer no other options? I acted within the 30 day timeframe. Its so frustrating because I called multiple locations to ask questions and have been told different answers. Now I have to go through the hassle of the nintendo warranty and shipping. I hate to say but I won’t be buying things at gamestop anymore. Its a bummer because its basically the last big game store but I cant believe how my situation was treated. Basically told me I was out of luck because they sold me something that doesnt work after they told me I could return it.

I just wanted to share how great my experience was at GameStop on 3/20/26. The woman working the register that afternoon was absolutely amazing her name started with an L . I came in with a huge box of items for trade-in, and not long after, the store got very busy. Despite the rush, she handled everything incredibly well juggling my large trade-in while assisting other customers without missing a beat. I was especially impressed by how she could recall prices off the top of her head and stay calm, collected, and friendly the entire time. Hats off to you girl! She truly deserves recognition for her outstanding service. Thank you for all your help!!!