GameStop - 6993 - Lees Summit

Everything I try to trade in, to this store, I always get the run around Even though Ad says A they will tell me its B. This is the reason to boycott gamestop I went 3 years without shopping there, now I remember why, they are simply hotdog water,there $5 Credit changed to being hid behind an app that never works, not to mention staff is so weird, This game store is is by far the worst in the city, Bring Independence back!

Watched the young salesman today absolutely berate and trash a father buying a system for his two young boys because he didnt want to do a warranty on the extra controller. Even went so far as to say he would probably get a free controller because his boss is too nice but not deserve it if he came back in with a problem. I wasn't even the customer and I was passed off at the poor excuse of an employee. Terrible!

I have never seen a company display so much incompetence from corporate all the way down to the physical stores. Pre ordered a game at a now closed location and went to this one to try to get it. They tell me the order is not in the system because it never got transferred over from the closed location. They eventually found it in the system but I wanted to upgrade to the Deluxe version. They had none in stock so I was told to come back after 48hrs and some pre ordered ones not picked up would be available. Come back the associate doesn't know anything about it and says they were all out. So I ask for a refund on the original pre-order which I paid in FULL. He is unable to process a refund because once again it was not transferred correctly so it technically is not in the system. Told I would need to come back the next day making a 3rd trip up there. Get a call the next day hey we have the game not sure why the game told you we didn't yesterday I left him a note about all of it. Go up to the store for a 3rd time to pickup the deluxe version. When trying to check out again I am told they can't do it because my original order is not in the system so they can't upgrade me from that. I was given 2 options wait until they update the system to transfer my original order to the store not knowing how long it would take. Second choice was to but the deluxe version outright and come back a 4th to refund my original when it finally was input. Why would I spend more money then hope you got my order in the system to refund? Still unable to even just get a refund for the original pre order. So I have no game and do not have a refund. Poor customer service, misinformed and lied to by multiple associates. I was at the store when the Distract manager and area manager were contacted about the situation and both failed to act or accommodate me. I see why they shut down 3 stores in the area and more to come. Poor customer service leads to poor sales. I will never spend another dime in any Gamestop location.

I went to the store Christmas Eve to buy some Xbox remotes for my son. The price tags all said $59.99 on all the remotes and when they were rung up they were a higher price. Instead of honoring the price the manager and employees said “they have too many stickers to keep up with and that they wouldn’t do anything to match the price” . As a customer the price tag should be what the items cost and the staff kinda had an “it is what it is” type of attitude. Terrible customer service.

Stopped by here to do some Christmas shopping and it was fairly busy but Dom the only employee I seen was running it herself like a boss. Very friendly fast and efficient definitely liked the service she was very knowledgeable and helpful with our purchases. Thanks Dom.