GameStop - 675 - Creekwood Commons

The very helpful employee named Tru walked me through many steps to get my switch back working/charging. They even went as far as to tell me prices and alternatives that I could buy if there was a part that wasn’t working!! This was all done over the phone and I didn’t feel rushed at all as they gave me time to do things after they suggested I’d do something. I love hearing tips and receiving help from people that seem like they want to help and love doing their job. Keep up the great work TRU!!

Automatically adding on disc protection is insane. They use to just ask and then act like they were gonna cry for saying no. Now they just charge it automatically. It's already a hassle buying physical games WHY make it stressful and predatory too???

Happy Memorial Day! On a long weekend, it can be easy to forget what day it is, amiright? Turns out they open at noon, not 11! Funny, right? Yeah, so, you know, basic customer service, in my opinion, if you’re walking to open your place of business, and you notice someone, standing outside, waiting for it to open, and it’s a full hour before you open, maybe say something? Not the first time that employees clocking in “checked out” have made me wish that online storefronts had just fully replaced this crappy chain. For a chain on the verge of extinction, this location, SPECIFICALLY, seems so much more interested in getting people to renew their Pro memberships and pre-ordering games for systems they don’t own then getting what they walked in the place for. TL;DR: customer service blows

They consistently try to pressure you to purchase physical CDs, renew memberships, among other products and rarely take the first no as the answer. It's constantly exhausting to deal with their staff. I recommend never getting their pre-owned controllers.

Extremely helpful staff! Impressive to say the least! Helpful and knowledgeable about the industry and the stock within the business. The store was well stocked with new and used items! The store was clean and full of displays. Enjoyed the store layout, and the sections were of separate companies. The merchandise was clean upon the shelves! Excellent visit and numerous shoppers filled the store quickly. Impressive!