GameStop - 6669 - Sussex County Mall

If I could give a half a star, Or zero stars I would who I believe to be the store manager talks so fast that you can barely understand what he is saying. I came to trade in games and he’s talking about OK you have enough for the game +3 dollars for in case the game breaks I said but I don’t want that. OK well let me look in the system goes in the system because I asked a question about another game and then I asked another question and he goes OK. You will have enough for this plus to three dollars. How many times do I have to tell you I don’t want something then I ask a question. And the reply is, I told you yes already what kind of management is that the guys should take a look in the mirror he works for GameStop. It’s not like he’s a tycoon or anything like that or super important and he carries himself like he is but he’s not. It’s been a long time since I’ve actually visited a GameStop. I don’t think I’m going to return. i’ll just buy all my stuff online like I was doing no wonder why this company is going to hell in a handbasket

Amazing experience. Friendly staff. Especially Sandro that helped with a return and sync of old data. He helped my and many others all with a smile. Great place and definitely recommend

I frequent many different GS locations and Matt is absolute top tier. Actually took the time to go through the drawer and checked and picked out the most pristine used copies for the titles they had multiple of without me even asking. Thank you!

Gamestop is a joke. Not this location in particular, but seeing as how it's the only one left in a 100-mile radius, they get the smoke. I pre-ordered Res: Requiem in October. They charged me in February, made a shipping label, and nothing happened. For literal weeks!! I bought the digital copy, beat the game, and then about a week or so later, my copy arrived from Gamestop. I started the annoying process of an online return as there is no physical location in close proximity to me, and was willing to lose the $8.95 in shipping. I packaged the unopened game with it's shipping label and dropped it at Walgreens for FedEx pickup, as instructed. Weeks later, no refund has been processed. The package was picked up by FedEx the day after I dropped it off and then nothing more on the tracking. Not really my problem, is it? Gamestop doesn't want to process my refund. Is it 2026?? Unreal!! I have disputed the charge with my CC company. No wonder Gamestop locations all over are shuddering their doors. Their customer service is a joke.

Let me start off by saying the staff there are amazing which would likely invalidate my 1 star review however, I must show my complete disgust with this stores upper management. Pat the stores actual Manager has given Gamestop 11 years of his life and he was just recently fired for a mistake that cost the company $20. May I remind you this is a billion company. Pat is a great worker and a great human being and he and his wife are currently expecting a child. Gamestop upper management, I've shopped at your store for as long as it has been open. I'm a very consistent regular. I've poured thousands into your Newton Location alone for years and to see you treat one of your most loyal employees like this over a $20 mistake is absolutely disgusting, I pray that you rectify your poor decision and give Pat a man thats been there longer than some of your executives, another chance.