GameStop - 6243 - Palm Springs

If you want to get good customer service do go to this location they have a bad attitude with you for no reason. If the company put out that there take broke control and you take it there the guy at the register start cursing and complaining. This is why I tell my kids to order there game on line I work to hard to buy something from a store and they treat you with disrespect.

I’ve been going to this GameStop for ages now, Bob, Chris and the crew are some of the nicest people I’ve met in my decade and a half of being a GameStop customer. I make it a point to not buy video games anywhere but here, retail seems to be a bit much when it comes to people blatantly lying and/or being disrespectful so trust me when I say if you treat them good they’ll treat you even better.

I had a very disappointing experience at the GameStop located at 1750 S. Congress Ave., Palm Springs, FL. I purchased what was supposed to be Dragon Ball Z: Kakarot – DAIMA Edition as a graduation gift for my nephew. When he opened it, we discovered the wrong game had been placed inside the case. Since GameStop employees remove the discs and place them into the cases before selling them, this mistake occurred at the store. I called to explain the situation, hoping they would help resolve the issue. Instead, Chris and Nando were dismissive and unhelpful. During the call, I was actually told “don’t shop at GameStop again.” That is not how a paying customer should be treated, especially when the mistake was made by the store. I understand that mistakes happen, but what separates a good business from a bad one is how those mistakes are handled. Unfortunately, this experience left me with little confidence in this location. I hope GameStop addresses its customer service and quality control so other customers don’t have the same experience.

These guys will add a warranty on top of the cost of the game without your consent and play it off like it's included. I noticed the price wasn't adding up and had the guy remove it. Then I receive an email asking for feedback on my warranty, turns out the guy still kept one on without my consent (I bought 2 games, and he only removed the more expensive one) shame on me for not noticing but shame on Gamestop for these shady business practies.

I called this place and spoke to THE ONLY attendant that was on staff this evening. This man who’s name begins with a C is a tall, Caucasian, male with a thin stature. He is wearing glasses and exhibits a bad attitude. He told me that there were 5 copies of the resident evil Requim game in the store on my phone call. He said “we don’t have deluxe, only the regular”. I said cool, that’s all I need. I was at this Palm Spring location within an hour of the call and he totally gaslight me and tells me there are no games available and that he has not spoken to anyone on the phone for the day. I show him my call log with the minute long phone call and he still proceeds to gaslight me while also telling me that he is the only one working. Oh and the best part—— after pressure was applied (he magically found the exact game he told me he had 5 copies of that magically disappeared). He then began to get defensive when we insinuated that he was holding the copies for his friends. So he grabs 5 games out of the drawer and yelled and aggressively tells me to take the game and leave his store. He proceeded to tell me he was a 40 year old man and didn’t have time for games. Yet, he played diabolical games this evening. This is absolutely disgraceful customer service. His behavior is unprofessional and felt very discriminatory as evidenced by his demeanor, speech, and behaviors. There were numerous witnesses in the store observing this disgraceful behavior. I am disappointed in this type of an employee at such a reputable company. I would hope that such a reputable establishment does not endorse such behaviors and sentiments that your employee does. I will be contacting corperate for this exchange and I will not return to this location. I expect for this situation to be handled in a timely manner. Btw I have read through some of the bad reviews and can almost guarantee that I am referring to the same person the others are.