GameStop - 6204 - White Oak Village

Management and the employees are rude and nasty and god forbid you have to ask a question because they will give you a nasty answer and make you feel stupid for not knowing in the first place. Honestly I’m surprised they are even still open you would be better off selling your items privately.

I called early in the morning to ask if they had Lego Batman deluxe edition that came out today. The associate said yes they have them ready to go and said they some not reserved for pre order. I drive 30 minutes there. Same associate says they have none and someone got the only one earlier in the morning which is weird because i called them 30 minutes before i got there. Manager chimes in and says you should have reserved. 1 hour later on GameStop app it is available same day pick up at the one closer to where i live. So i place and buy it online and just picked it up. On the GameStop app it says this white oak village has 7 available to be purchased for same day pickup. The manager is oblivious. They wasted my time but i got my copy.

I love this store because Dan is always great. However , he wasn’t there when I arrived and the employee in charge is not knowledgeable about the controller warranty policy. I drove out of my way to exchange my controller because my home store had been shut down and he refused because the RT had been slightly lifted. Per policy, it states that if something had been broken on the controller, that it should be replaced with a refurbished controller. That’s the thing though. It wasn’t broken , just lifted. My problem was the stick drift on my LS. When asked if he can call Dan or any other manager above him, he simply refused and when I presented this problem to another store representative at the mechanicsville store, he even acknowledged that the employee is wrong. I love Dan and his customer service, however, he wasn’t there and I didn’t have a great experience. I know that employee was trained better than that if he’s been trained by Dan. It sucks because while working two jobs, I don’t know the next time I’ll be able to go to a GameStop. I game to decompress and because I enjoy it , and now I won’t be able to do that for a while.

The customer service was excellent; the young man and woman were both very helpful. I enjoyed chatting with them about current events and life for a while after making my purchase. I highly recommend you visit this location and check them out.

Great experience. Took time to assist a young customer in counting his change. It made his day and mine.